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Man... Logitech is amazing

R

Reckoner

Lifer
Quick and to the point: G7 was freezing intermittently, emailed support, support guy said it sounds defective and wants to ship me a G9 in it's place. I don't even have to mail the old one back. Except for maybe amazon, logitech has the best customer service I've ever seen. They've also helped me with replacements in the past with the harmony 360 remote when I couldn't read the lcd text on the remote any longer. In short, Logitech rules!
 
Logitech does fucking kick ass.. My Z-5500's digital inputs weren't working. They told me to package up the remote and control pod and send it to them in return for a whole new system.
 
Originally posted by: PaulNEPats
Quick and to the point: G7 was freezing intermittently, emailed support, support guy said it sounds defective and wants to ship me a G9 in it's place. I don't even have to mail the old one back. Except for maybe amazon, logitech has the best customer service I've ever seen. They've also helped me with replacements in the past with the harmony 360 remote when I couldn't read the lcd text on the remote any longer. In short, Logitech rules!
Click to expand...

Yup, had a similar issue with my MX518. 10 minutes on the phone had them sending me a new one and telling me to just toss the old one.
 
I bought a $15 basic Logitech keyboard from Staples today. After a couple of hours I have to say it's not too bad a keyboard.

Although when it comes to keyboards, Microsoft still FTW.
 
WTH
I emailed their support with the EXACT SAME PROBLEM (with the same mouse)... TWICE and I never even got a response.

Off to email a 3rd time
 
You know what else is amazing? Their packaging.

I bought a new laptop wireless mouse and of course, it came in one of those plastic molded containers that needs a chainsaw to get open and then it never comes apart cleanly.

Well, this container had an "easy opening" sticker in the corner. All you did was bend back to corner and the whole backside would snap off. It was perforated all along the edges and was very nice.
 
Originally posted by: Parasitic
I bought a $15 basic Logitech keyboard from Staples today. After a couple of hours I have to say it's not too bad a keyboard.

Although when it comes to keyboards, Microsoft still FTW.
Click to expand...

the way they are going, soon that will be pretty much all that they are good at
 
I need to try this. My MX1000 mouse has issues with the right click button, and clicking and dragging sometimes gives me issues. Do I need to send them this mouse back first, or do they ship me one and I ship my defective one back to them in the provided box? I don't want to go mouse-less for a few days.
 
Originally posted by: Homerboy
WTH
I emailed their support with the EXACT SAME PROBLEM (with the same mouse)... TWICE and I never even got a response.

Off to email a 3rd time
Click to expand...

It's amazing how many people are having this problem. Lots of people complain about the same issue on their message board as well.


Originally posted by: JujuFish
On your G7, has the underside of the mouse, where the serial/model/product numbers are, worn off?
Click to expand...

Luckily no, but the surrounding area is all worn.
 
Originally posted by: Parasitic
I bought a $15 basic Logitech keyboard from Staples today. After a couple of hours I have to say it's not too bad a keyboard.

Although when it comes to keyboards, IBM still FTW.
Click to expand...

Fixed...

I have to agree though op, their customer support is fantastic. My MX700's buttons were no longer usable, they sent me an MX1000. The MX1000 stopped holding a charge, they sent me a G7.
 

I have a Logtiech mouse (MX1000), keyboard (Elite Keyboard LE), speakers (X-530), and gamepad (Dual Action).

I think it's safe to say I'm a proponent of the company.
 
My mx518 mouse has issues with the left click button. If i'm holding the button some times it thinks i let go even though im still pushing the button. Annoying when im dragging and dropping of playing fps and need to spray.

When i contacted them they wanted to see my receipt which i didnt have anymore after 2 years or however long i've had it. I just said screw it since its really not that big of a deal.
 
Yep...my Revolution MX was on the fritz and so they sent me a new one w/o me having to send them the old one...what do you know, the old one got better (still has minor issues), so I have a new Revo MX sitting in the box 😛
 
Originally posted by: Homerboy
WTH
I emailed their support with the EXACT SAME PROBLEM (with the same mouse)... TWICE and I never even got a response.

Off to email a 3rd time
Click to expand...

to follow up on this... I emailed them. They told me "remove logitech software try it.... try it on a different machine.... "

I replied back with I have tried all these things. It still is not working.

No reply in 48hrs.

They suck for me. 🙁

 
My Z-5500 speaker system that I had owned for 2 years blew a fuse from me not using the proper sure protection equipment. Apparently some of the interiors of it melted. They told me to package it up, and they would pay to bring it to them, and ship me an an entirely new system.
 
I like their hardware and support (hand an LX wireless setup, they sent me an MX setup as a replacement even though it was out of warranty), but their software for KB and Mice is absolutely atrocious.
 
yeah, although it must be expensive to have such awesome and quick support. I hope that this is a feature that they do not forgo in the interest of overall profitability.
 
Originally posted by: FoBoT
do you think it will get worse after the Microsoft buyout?
Click to expand...

Microsoft handles their peripherals in much the same way Logitech does from what I've gathered. They'll do some light troubleshooting depending on the problem, if that doesn't fix it or there is a physical problem they just send you a new one.
 
my diNovo Edge is SWEEEEET. I am a KB junkie who owns many different boards, and this one is close to perfect. It's a shame I've been out of town with it for a few months and forgot the charging base 🙁

 
Originally posted by: PaulNEPats
Quick and to the point: G7 was freezing intermittently, emailed support, support guy said it sounds defective and wants to ship me a G9 in it's place. I don't even have to mail the old one back. Except for maybe amazon, logitech has the best customer service I've ever seen. They've also helped me with replacements in the past with the harmony 360 remote when I couldn't read the lcd text on the remote any longer. In short, Logitech rules!
Click to expand...

They sent you a G9 (wired) to replace the G7 (wireless)? Tell them to shove it! 🙂
 
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