Malfunctioning Sony Earbuds

[kranky]

The alternative is Sony making a profit from replacing their own defective products.

That may be so, but it's certainly not Fry's problem nor should it be. Sony offers the warranty, not the retailer. You can rationalize it all you want, but Fry's shouldn't have to lift a finger in this instance.

They shouldn't have to process the purchase, process the refund, fill out the paperwork for a return, pay postage to send it back to Sony, update their inventory because of the return, etc. etc.

Did you see the thread the other day about retailers cracking down on people for returns? It's because people abuse the privilege.

 

[SuperTool]

Originally posted by: kranky

The alternative is Sony making a profit from replacing their own defective products.

That may be so, but it's certainly not Fry's problem nor should it be. Sony offers the warranty, not the retailer. You can rationalize it all you want, but Fry's shouldn't have to lift a finger in this instance.

They shouldn't have to process the purchase, process the refund, fill out the paperwork for a return, pay postage to send it back to Sony, update their inventory because of the return, etc. etc.

Did you see the thread the other day about retailers cracking down on people for returns? It's because people abuse the privilege.

Well, you can buy something else to compensate for that hassle.
The reason he'd go through Fry's is because Sony is screwing its consumers and not treating them right directly.
Fry's will see a larger quantity of returns on Sony products and will tell Sony to improve its products, or stop selling them. Sony gets negative feedback. If you pay $21 to sony to fix a defective product, you are just encouraging them to make defective products.

 

[WobbleWobble]

I've gone through many headphones of different brands and many of them go back because of the cable. It's too bad, perhaps call their customer service and explain to them the situation?

BTW, I have these earphones and they rock! These are arguably the most modable earphones ever 😉

 

[KnickNut3]

Ugh... gotta love it when a simple thread when I ask a question turns into an ethical debate 🙂

Has anyone ever gotten Sony to replace a product?

 

[Wahsapa]

Originally posted by: KnickNut3
Ugh... gotta love it when a simple thread when I ask a question turns into an ethical debate 🙂

Has anyone ever gotten Sony to replace a product?

HAHA... ok... now im subscribing to this thread

 

[ChinamanatNCSU]

Do the earbuds have any warranty by themselves? I know you've already tried customer service once, but I'm sure if you can show a receipt stated you've only had them 4 months and they're already broke, they might replace them.

I actually have two pairs of the same earbuds. I bought a pair about 3 years ago when I moved into the dorms, and another pair last year to replace my stock ipod buds. Both are still working perfectly, so I think you just got a bad pair...The sad thing is I just lost one of the rubber caps on one of the buds so it doesn't stay in my ear anymore, and Sony charges $5 for one cap. Not a pair for both ears, just one. Then they charge $5 shipping :|. I'm tempted just to buy another pair, but I guess that's what Sony wants me to do 🙂. Gah, what a love/hate relationship i have with sony...

 

[imported_Mike]

Originally posted by: Wahsapa

Originally posted by: CheapArse

Originally posted by: Wahsapa
rule #1: dont buy anything from sony

ya your SOL, sorry 🙁 ... it would be cheaper to just buy new earbuds... but this time non-sony ones

That is one retarded rule. Sony rules except in the audio department....everyone knows this. They car audio/home audio and portable audio are ..... but other than that, I always buy sony.

sure they do :thumbsup:

they have the best tvs and playstations never break :disgust: they sure rule alright

Out of 3 TVs, 2 DVD players, camcorder, the original PS 1, & a digi cam Ive never had a broken sony product. I will continue to buy sony as well.

 

[imported_Mike]

Originally posted by: RagingBITCH

Originally posted by: CheapArse

Originally posted by: Wahsapa
rule #1: dont buy anything from sony

ya your SOL, sorry 🙁 ... it would be cheaper to just buy new earbuds... but this time non-sony ones

That is one retarded rule. Sony rules except in the audio department....everyone knows this. They car audio/home audio and portable audio are ..... but other than that, I always buy sony.

Hahahaahahahahahahaha.........Sony rules.........that's hilarious. Shows who isn't an A/V enthusiast. 😛

Oh btw - Sony has by far and away the number 1 defective & repair rate of all electronics manufacturers by far, and they're a distant 2nd in terms of electronics sold in the world. That's pathetic. Every Sony product we've ever had has broken down - 2 TV's, one stereo receiver, 2 Walkman, and a Discman.

Needless to say, our Panasonics have all faired well in their time. Matsushita > Sony everytime, all the time.

As I stated, Sony audio products are sub par at best, but their TVs are awsome. I have a Panasonic TAU, it is a very nice TV, but ill buy another Sony next time I need a TV.

 

[PoPPeR]

funny. In off topic there's a thread saying not to buy sony. In hot deals there's a thread on this exact family of earbuds and everyones saying how good they are

 

[konakona]

portable audio

vintage CDPs ONLY. their earbuds suck and netMDs are a joke. best thing sony ever made : R-10, best dynamic headphone in the world only rivaled by HEV-90