Grand Rapids, MI
Just like my profile says
Just a option, but maybe you should sign up for line monitoring at dslreports. That will give you some firepower to work with when it comes to outages and crappy line problems. I have a friend of mine in Chicago that is experiencing these problems, signed up for monitoring and has been getting service free for a couple months until they upgrade his lines. Cost is $1 per week, but that is cheap when you consider a broadband connection costs about $45 a month at least.