Belegost
Golden Member
- Feb 20, 2001
- 1,807
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One per store. The chances of multiple units being out of commission at the same time is unlikely. Let's say the store must be staffed with like 15 robots at a time. And, they buy something like 17 and one service tech. That would be plenty. The operating cost of staffing workers for the entire amount of hours the store is open, can't be that much. And, if they are more helpful than the standard minimum wage worker at Lowe's, I'll take it.
Well, in the near term, you'll need one floor manager working at any given time to deal with unexpected issues (say attempted theft, or vandalism) mostly due to a psychological expectation of being able to deal with a human in person. That person would be trained to do basic diagnostics on a malfunctioning unit, and send the results to a regional service center that Lowe's contracts with.
For software issues they will be able to remote into the unit and apply patches/settings changes as appropriate. For bigger problems they will just ship a replacement unit to the store, pickup the malfunctioning unit and take it to a centralized refurbishing factory.
The advantage here is that the refurbishing factory can itself be highly automated or located in a low wage area, and as automated vehicles become available the pickup/delivery process automated.
In the longer term even the floor manager would be replaced with a telepresence robot operated when necessary by someone at a regional support center - then the ratio of human workers to stores can become less than 1. As long as the telepresence bot is capable of physically moving a dead unit to the shipping dock it would be sufficient.