Love Sprint customer support

[mooncancook]

Bought EVO 4G at launch. Did not buy phone insurance. Now phone is unable to charge probably because the USB contact on the phone is getting loose. Took phone to Spint store, problem verified, no question asked, we get a new replacement on back order for $35.

 

[webdave]

Why are you paying for it? It should be covered under the 1 year warranty as long as there was no physical/water damage.

 

[gsaldivar]

I would have them waive that $35 fee. The phone is 100% covered by the manufacturer in this case and the carrier should not be charging you a dime. If you are polite and persistent they will either waive this or credit your bill for the fee.

 

[OBLAMA2009]

how are they being nice if its under warranty and theyre charging you $35

 

[bucwylde23]

I'd have a brand new phone from Verizon for free the next day if my Incredible stopped working.. $35 is ridiculous.

 

[mooncancook]

Well the phone started having problem charging at first. It had to be in certain position to be able to charge. Before I took it to Sprint I had a little accident with the USB cable and the USB port started wiggling and wouldn't work totally. For $35 I wasn't going to argue about it. I read in the forum that ppl were having the same issue, and Sprint asked for $100 deductible to replace the phone, but later Sprint waived the deductible.

 

[boomhower]

I would argue about. You're getting screwed out of $35. The $100 deductible is for insurance. This is why Sprint sucks. You have something that shouldn't cost you a dime but your going to pay half a months service for it.

On a side note, this backorder shit is ridiculous too. They did it to me last week when mine broke. I can call and order a new one but you can't replace mine? Fuck you. Your going to tell me with a straight face refurbs are on backorder? I have to wait for someone else's broke phone to get fixed and sent to me? Fuck you. Oh, you can send me a used 8330. Fuck you. I'll take my $150 a month to Verizon. Again Sprint, fuck you. Take your wimax and $10 fee for non 4G areas and rot in hell.

 

[mooncancook]

I don't know. I thought $35 to get a replacement after using it for more than half a year was not too bad. I guess I really didn't have any expectation from any of the carriers. Now I'll be really happy if they give me a new one instead of a refurb...

 

[prism]

I'd have a brand new phone from Verizon for free the next day if my Incredible stopped working.. $35 is ridiculous.

No you wouldn't, it would be a refurb. I'm about to switch to Verizon too.

 

[foghorn67]

Yep. I had a defective BB a bit ago with Verizon. I went into a corporate store, told them about the issue, and they went into the back, grabbed a new one for me and I was out the door.

 

[ponyo]

They ripped you off and you're happy?
Insurance is pointless since you get free 1 yr factory warranty; 2 yrs if you used credit card.

 

[bucwylde23]

No you wouldn't, it would be a refurb. I'm about to switch to Verizon too.

That depends.. if you know how to talk to them you can get new

 

[kaerflog]

LOL, someone doesn't know how warranty works.
That phone has a 1 y warranty.
That phone stop working no fault of your own = free replacement.

 

[reallyscrued]

I would argue about. You're getting screwed out of $35. The $100 deductible is for insurance. This is why Sprint sucks. You have something that shouldn't cost you a dime but your going to pay half a months service for it.

On a side note, this backorder shit is ridiculous too. They did it to me last week when mine broke. I can call and order a new one but you can't replace mine? Fuck you. Your going to tell me with a straight face refurbs are on backorder? I have to wait for someone else's broke phone to get fixed and sent to me? Fuck you. Oh, you can send me a used 8330. Fuck you. I'll take my $150 a month to Verizon. Again Sprint, fuck you. Take your wimax and $10 fee for non 4G areas and rot in hell.

Hahah...this post cracked me up. Wow.

 

[OBLAMA2009]

Yep. I had a defective BB a bit ago with Verizon. I went into a corporate store, told them about the issue, and they went into the back, grabbed a new one for me and I was out the door.

yeah well i had a defective blackberry and they lied to me about the fact that it was defective. i had to look up on the web to see other people were having the same problems with it. they did everything to hide the fact that it was defective so they wouldnt have to replace it

 

[AznAnarchy99]

Ill say right now I wont be staying with sprint after my contact is done

 

[mooncancook]

Thanks for the replies now I feel less impressed about Sprint now. Still I'm glad I wasn't questioned about why the connector broke loose. and at least I've been having 4G connection here not long after I got the phone. Anyway it's always difficult to decide what to switch next.

 

[foghorn67]

Wait. Sprint charges you for 4g even if you don't live in a 4g area?

 

[iahk]

yep, premium data charge for $10. if you want to stay with a low monthly recurring cost with no extra charges for 4g, you'll have to go with tmobile. but then again you gotta make your decisions too. tmobile lets you hit 5GB and then throttles you (i've heard some cases they dont though) and sprint is still real deal unlimited.

 

[MrX8503]

Wait. Sprint charges you for 4g even if you don't live in a 4g area?

Correct.

Its $10 for 4G even if you don't live in a 4G area. Even with the $10 charge, I believe their plans are still cheaper for unlimited data.

Honestly, charging the $10 for 4G was a dumb move on Sprint's part. If they needed that extra money that badly, they should of just raised their data rates instead of making it look like a special fee.

 

[Midwayman]

http://forum.xda-developers.com/showthread.php?t=817087&page=4

This might help you out. If you bought prior to October you shouldn't be charged the $35. Can't change terms of warranty after the fact.

 

[_Aurel_]

Of course they're being friendly because you just gave them $35 on a replacement device that cost them next to nothing, and the one you sent in will simply be taken to a manufacture to be refurbished and recycled out to a sucker who will pay $35 for his replacement. So now I see how Sprint keeps their service plans so affordable.

 

[Dulanic]

Sprint is charging $35 for the conviencience of getting it swapped out immediately through them. You are free to get it fixed for $0, but you will need to wait while the manufacturer to fixes it. I think it is a pretty fair deal myself.

 

[boomhower]

Sprint is charging $35 for the conviencience of getting it swapped out immediately through them. You are free to get it fixed for $0, but you will need to wait while the manufacturer to fixes it. I think it is a pretty fair deal myself.

The cell phone companies act as the manufacturer. When you do warranty fixes on cell phones you don't deal with the manufacturer, you deal with the carrier. That is how the system is set up and has been for years. Sprint is screwing the OP plain and simple.

 

[mooncancook]

I wonder if anyone here have a similar problem with their phone during the first year and how the experience of replacing or repairing go.