Actually, as hard as it is to believe, bestbuy.com is worse than its inept B&M sibling. Its like the retarded little brother in a family of inbreds. During the GF3 and GF4 debacles, I learned that the two entities are like two hands that have no idea what the other is doing. They have different CSR's, computer systems, inventory POS systems, inventory stock, price guidelines, policies etc etc etc. Hell, they won't even price match each other. Only recently, they began guaranteeing a low price if you pre-ordered and it was cheaper at the B&M if you selected store pick-up.
The most ridiculous thing is if you select in-store pick-up, the entire process is painstakingly manual. You're probably hopping in your car on the way to BB to pick up your order, but not the case. A fax comes in from some back room at the CSR desk. If someone happens to venture by it on their lunch/smoke break, they may decide to pick it up and actually call it into the stock room/warehouse, where it then has to be pulled and brought all the way up to the CSR desk. They then scan some generic SKU (which I'm sure appropriately adjusts both inventory systems since they are not linked), and you get your product!!! Yah it takes a while, its pathetic.
Chiz