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LOOOOL it arrived. Newegg won this round.

amdhunter

amdhunter

Lifer
I paid over $30 on shipping to receive an item today by 10:30 and it hasn't arrived, and our mailroom closes in 30 minutes. I'll have to purchase the item in person tomorrow morning, and then have to refund and ship back the item I ordered from Newegg.

Will Newegg bend me over? Should I file a complaint with my CC company? I am really upset at this whole mess. I am going to lose ~80 dollars in this whole deal I had going on now.
 
You're not the FedEx's customer, so you need to deal with Newegg's customer support. I'd call them as soon as it becomes impossible for you to receive the item today.
 
I'd call them now. If it was a non -weather fault of FedEx, they will refund NewEgg, who should refund you in kind.
 
Originally posted by: akshatp
I'd call them now. If it was a non -weather fault of FedEx, they will refund NewEgg, who should refund you in kind.
Click to expand...

Call them? You mean he can't solve it by posting on ATOT?


I will never understand why people post about this kind of thing before trying to fix it themselves.
 
Oh well.

Newegg told me that they have a 48-hour window (regardless that I paid the "rush processing fee") and that it does NOT guarantee that it will be delivered by the Next Day.

Way to fuck over a customer Newegg. You lost a decent customer.
 
Originally posted by: NSFW
Originally posted by: akshatp
I'd call them now. If it was a non -weather fault of FedEx, they will refund NewEgg, who should refund you in kind.
Click to expand...

Call them? You mean he can't solve it by posting on ATOT?


I will never understand why people post about this kind of thing before trying to fix it themselves.
Click to expand...

I was on the phone with them...lol
 
Originally posted by: amdhunter
Originally posted by: NSFW
Originally posted by: akshatp
I'd call them now. If it was a non -weather fault of FedEx, they will refund NewEgg, who should refund you in kind.
Click to expand...

Call them? You mean he can't solve it by posting on ATOT?


I will never understand why people post about this kind of thing before trying to fix it themselves.
Click to expand...

I was on the phone with them...lol
Click to expand...

If I were Newegg I would hire a person to track shipments just so I can get refunds. Would I refund the customer? Hell no.
 
Originally posted by: DLeRium
Originally posted by: amdhunter
Originally posted by: NSFW
Originally posted by: akshatp
I'd call them now. If it was a non -weather fault of FedEx, they will refund NewEgg, who should refund you in kind.
Click to expand...

Call them? You mean he can't solve it by posting on ATOT?


I will never understand why people post about this kind of thing before trying to fix it themselves.
Click to expand...

I was on the phone with them...lol
Click to expand...

If I were Newegg I would hire a person to track shipments just so I can get refunds. Would I refund the customer? Hell no.
Click to expand...

I paid $30 fucking dollars to have an item here by 10:30am. The item isn't even worth that much. Why shouldn't you refund the person who spent money on absofuckinglutely nothing?
 
Originally posted by: amdhunter
Oh well.

Newegg told me that they have a 48-hour window (regardless that I paid the "rush processing fee") and that it does NOT guarantee that it will be delivered by the Next Day.

Way to fuck over a customer Newegg. You lost a decent customer.
Click to expand...

How did they fuck you over? From their FAQ:
Does my expedited shipping option (Next Day Air, 2nd Day Air, etc.) ensure my order will be shipped out the same day it is placed?
Click to expand...
Unfortunately it does not. All orders are processed and shipped within our 1-2 business day processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders the same day they are placed, we can never guarantee same day shipping on any order. Processing time is not included in your shipping option, so an order shipped using next day air will arrive in one business day from the day it is shipped.

To help ensure an urgent order is delivered to you as quickly as possible, Newegg.com offers a Rush Processing option for orders placed before 12PM PST. This option costs a small additional fee, and Newegg will put forth its best efforts to ensure your package leaves our warehouse that day. However we can never guarantee same day shipping on any order. If we fail to ship your order on the same day it was placed, the rush processing fee will be refunded.




 
Originally posted by: NSFW
Originally posted by: amdhunter
Oh well.

Newegg told me that they have a 48-hour window (regardless that I paid the "rush processing fee") and that it does NOT guarantee that it will be delivered by the Next Day.

Way to fuck over a customer Newegg. You lost a decent customer.
Click to expand...

How did they fuck you over? From their FAQ:
Does my expedited shipping option (Next Day Air, 2nd Day Air, etc.) ensure my order will be shipped out the same day it is placed?
Click to expand...
Unfortunately it does not. All orders are processed and shipped within our 1-2 business day processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders the same day they are placed, we can never guarantee same day shipping on any order. Processing time is not included in your shipping option, so an order shipped using next day air will arrive in one business day from the day it is shipped.

To help ensure an urgent order is delivered to you as quickly as possible, Newegg.com offers a Rush Processing option for orders placed before 12PM PST. This option costs a small additional fee, and Newegg will put forth its best efforts to ensure your package leaves our warehouse that day. However we can never guarantee same day shipping on any order. If we fail to ship your order on the same day it was placed, the rush processing fee will be refunded.
Click to expand...

Haha, owned by the FAQ.

KT
 
Originally posted by: KeithTalent
Originally posted by: NSFW
Originally posted by: amdhunter
Oh well.

Newegg told me that they have a 48-hour window (regardless that I paid the "rush processing fee") and that it does NOT guarantee that it will be delivered by the Next Day.

Way to fuck over a customer Newegg. You lost a decent customer.
Click to expand...

How did they fuck you over? From their FAQ:
Does my expedited shipping option (Next Day Air, 2nd Day Air, etc.) ensure my order will be shipped out the same day it is placed?
Click to expand...
Unfortunately it does not. All orders are processed and shipped within our 1-2 business day processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders the same day they are placed, we can never guarantee same day shipping on any order. Processing time is not included in your shipping option, so an order shipped using next day air will arrive in one business day from the day it is shipped.

To help ensure an urgent order is delivered to you as quickly as possible, Newegg.com offers a Rush Processing option for orders placed before 12PM PST. This option costs a small additional fee, and Newegg will put forth its best efforts to ensure your package leaves our warehouse that day. However we can never guarantee same day shipping on any order. If we fail to ship your order on the same day it was placed, the rush processing fee will be refunded.
Click to expand...

Haha, owned by the FAQ.

KT
Click to expand...

lol yeah. Oh well. I know better now.
 
did you do rush processing? you can get your 3 bucks back in that case. what does the tracking info say?
 
Originally posted by: vshah
did you do rush processing? you can get your 3 bucks back in that case. what does the tracking info say?
Click to expand...

Yeah, I did and it arrived ok.
It was still supposed to be here earlier. Oh well.
 
Originally posted by: amdhunter
Originally posted by: vshah
did you do rush processing? you can get your 3 bucks back in that case. what does the tracking info say?
Click to expand...

Yeah, I did and it arrived ok.
It was still supposed to be here earlier. Oh well.
Click to expand...

Better Nate than lever!

Glad you got your stuff man.
 
Originally posted by: NSFW
Originally posted by: amdhunter
Originally posted by: vshah
did you do rush processing? you can get your 3 bucks back in that case. what does the tracking info say?
Click to expand...

Yeah, I did and it arrived ok.
It was still supposed to be here earlier. Oh well.
Click to expand...

Better Nate than lever!

Glad you got your stuff man.
Click to expand...

BAN!!!

MotionMan
 
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