Looks like somebody doesn't like TCWO :D

zippy

Diamond Member
Nov 10, 1999
9,998
1
0
Wow. That's nuts. I've always had great experiences buying from TCWO.
 

jonnyGURU

Moderator <BR> Power Supplies
Moderator
Oct 30, 1999
11,815
104
106
I think there's something wrong with this guy.

Look why he put the page up: A damaged face plate on an Antec case.

I have a dead Antec power supply and I don't expect the vendor to replace it. Antec is replacing it for me with an advanced replacement and is paying the freight.

He thinks other vendors would have acted differently? Maybe with other brand cases, but not Antec. Antec doesn't supply their vendors with a "spare parts inventory". Even the power supplies they sell seperately are different then those installed in their cases (they have OEM versus Retail). This guy needs a clue.

Just weird. I mean... if I had enough time to make a website like that, I'd spend it on something a little more productive than that.
rolleye.gif


I do like the dancing fat guy though. Funny stuff.

 

bigrash

Lifer
Feb 20, 2001
17,648
28
91
TCWO rocks! I've ordered from them many times for me and my friends, and I would order from them again. Their customer service is good too.

I guess you can't make everyone happy
 

Kevin

Diamond Member
Jan 1, 2002
3,995
1
0
Originally posted by: jonnyGURU
I think there's something wrong with this guy.

Look why he put the page up: A damaged face plate on an Antec case.

I have a dead Antec power supply and I don't expect the vendor to replace it. Antec is replacing it for me with an advanced replacement and is paying the freight.

He thinks other vendors would have acted differently? Maybe with other brand cases, but not Antec. Antec doesn't supply their vendors with a "spare parts inventory". Even the power supplies they sell seperately are different then those installed in their cases (they have OEM versus Retail). This guy needs a clue.

Just weird. I mean... if I had enough time to make a website like that, I'd spend it on something a little more productive than that. :rolleyes; I like the dancing fat guy though. Funny stuff.

I can somewhat see where he is coming from. TCWO shipped the case and it was damaged either before or during delivery. I guess he feels since it was damaged and not a manufacturers defect that they should rectify the situation. I think the fact that he's done about $50K in business and they don't care makes him the most angry. I have no idea if this is a lot or not, I'm not a reseller so I don't know for sure.

I think both parties are being petty...
 

TechieChick

Member
Jan 2, 2001
28
0
0
If he's truly done that amount of business with no prior problems then a little thing like a cracked face plate shouldn't be that terribly upsetting. I'm a reseller that deals a lot with TCWO along with a handful of other regular vendors. I've never had a problem with TCWO and I also understand having to go back to the manufacturer at times. It happens. Big deal.

Of course I also base my perception of a vendor on how they typically deal with me. If Supersix has truly spent $50, 000 without a problem and now has an issue with a $119 case (estimated cost here folks) then I would say that is pretty darned good odds and that he is being excessively picky.

Order from TCWO without fear folks..
 

jonnyGURU

Moderator <BR> Power Supplies
Moderator
Oct 30, 1999
11,815
104
106
Umm... SuperSix isn't the customer. In fact, SuperSix.... well... never mind. :p
 

Jmman

Diamond Member
Dec 17, 1999
5,302
0
76
Well, if I receive something that is damaged it is going back to the store to get replaced. Why should I have to contact the manufacturer and go through that hassle when it was defective when I got it?
 

CraigRT

Lifer
Jun 16, 2000
31,440
5
0
Never ordered from them... but if you get ripped off from a company enough.. EASY enough motivation there to make an anti-(insert company name here) page...
 

Codewiz

Diamond Member
Jan 23, 2002
5,758
0
76
It is TCWO's responsibility to get a working product to the customer. If he broke the faceplate then it is his problem. He has a valid point. This ISN'T a warranty repair. It is a shipping problem and that is TCWO's problem. Do you think if the case had been crushed in shipping that Antec would send him a new one? No, if it is damaged in shipping then TCWO needs to file the shipping insurance claim and gotten the guy a new faceplate.

Is this whole thing petty? Yeah but I totally see where the guy is coming from.
 

jonnyGURU

Moderator <BR> Power Supplies
Moderator
Oct 30, 1999
11,815
104
106
Originally posted by: Codewiz
It is TCWO's responsibility to get a working product to the customer. If he broke the faceplate then it is his problem. He has a valid point. This ISN'T a warranty repair. It is a shipping problem and that is TCWO's problem. Do you think if the case had been crushed in shipping that Antec would send him a new one? No, if it is damaged in shipping then TCWO needs to file the shipping insurance claim and gotten the guy a new faceplate.

Is this whole thing petty? Yeah but I totally see where the guy is coming from.

Actually, the guy has even admitted (another forum) that he knows that this particular model has an issue with the door on the face plate breaking off unexpectedly and that Antec is well aware of the issue.

Of course, this isn't on his page as it changes things a great deal. ;)

I have an opinion about both parties involved and how this SHOULD HAVE gone down. But I don't want to get involved....

....well.... I posted in this thread, so I guess I am involved.

At any rate, even to this guy's own account, TCWO management has contacted him (3/7 is what he says on his webpage) and offered to get the face plate on his behalf. This STILL wasn't good enough and the page is still up. He even said that after he refused to take the page down, he was threatened with legal action and he STILL refuses to take the page down. Is that the way to get a replacement face plate?

When I have irate customers call me up and say "I'm never buying from your company again" BEFORE they suggest how I can help them, my response is, "then what incentive do I have to help you? I can just hang up the phone now, right?"

Sort of puts things into percpective for the customer. ;) Unfortunately, too many people react emotionally to situations like this and that's when you end up with something like this. It's too bad, really. Such a waste of energy. :)

 

Codewiz

Diamond Member
Jan 23, 2002
5,758
0
76
Originally posted by: jonnyGURU
Originally posted by: Codewiz
It is TCWO's responsibility to get a working product to the customer. If he broke the faceplate then it is his problem. He has a valid point. This ISN'T a warranty repair. It is a shipping problem and that is TCWO's problem. Do you think if the case had been crushed in shipping that Antec would send him a new one? No, if it is damaged in shipping then TCWO needs to file the shipping insurance claim and gotten the guy a new faceplate.

Is this whole thing petty? Yeah but I totally see where the guy is coming from.

Actually, the guy has even admitted (another forum) that he knows that this particular model has an issue with the door on the face plate breaking off unexpectedly and that Antec is well aware of the issue.

Of course, this isn't on his page as it changes things a great deal. ;)

I have an opinion about both parties involved and how this SHOULD HAVE gone down. But I don't want to get involved....

....well.... I posted in this thread, so I guess I am involved.

At any rate, even to this guy's own account, TCWO management has contacted him (3/7 is what he says on his webpage) and offered to get the face plate on his behalf. This STILL wasn't good enough and the page is still up. He even said that after he refused to take the page down, he was threatened with legal action and he STILL refuses to take the page down. Is that the way to get a replacement face plate?

When I have irate customers call me up and say "I'm never buying from your company again" BEFORE they suggest how I can help them, my response is, "then what incentive do I have to help you? I can just hang up the phone now, right?"

Sort of puts things into percpective for the customer. ;) Unfortunately, too many people react emotionally to situations like this and that's when you end up with something like this. It's too bad, really. Such a waste of energy. :)

Like I said, I totally agree this guy is acting immature. But just because the antec case has a history of having the faceplate break off doesn't mean it isn't TCWO's responsibility to get him a case in mint condition.

If TCWO is having problems with the cases breaking in shipping they should make the decision to stop carrying the product since it is causing too many problems for them and the customer.

Does this case or website affect my decision to buy from TCWO? Nope. I know how to look at the whole situation.