I'm wondering if he means ordering online for a thing that's in one store, but picking it up in another one? I dunno, I think about half my BB purchases in the last year were ordered online and picked up in-store, a couple of which were UHD discs.
Yeah I love this option and use it quite a bit. Our local Kohls is really close to Costco and we go there a couple times a month so it's really convenient to swing by Kohls and drop off some Amazon returns. Plus Kohls has been offering a 25% off coupon with each return which is nice. In store only but it is stackable so that's cool.
Maybe it is my zip code, county, or state. I only know that the last few times I've checked their website for something the first thing I do and find the store closest to me and then product search. Every time it says not available in store and not available for pickup. When I check other stores around me none of them have the product and in those rare occasions I go forward they still report the only means of delivery is by mail.
Plus Amazon is getting ridiculously powerful. Their customer experience is amazing but having fewer resellers to buy things from worries me long term.
CostCo can't scale like Amazon. They excel in their footprint but are capped by it. They would have to make some drastic changes to alter that and why would they? Amazon can continue add lines and dominate them. Amazon is also a lot more diversified.
Always a sign of someone who doesn't shop at "insert store name here". Every time I've walked in, I can go straight to the department, pick up what I need, and walk right up to a register. Alternatively, if I stand around for awhile and someone does approach me. They say "Is there anything I can help you with?", I reply "No, I'm good, thanks" and they say "no problem, let us know if you need anything". Wow, such a painful experience!!! You're the same moron who would blast them if they had employees standing around doing nothing and not talking to customers at all. This is basically the retail experience everywhere. Stick to mommy's basement and let her continue to do the shopping.
Don't judge this book by what cover you can see. The last time I went there was in June/July and that was the exact experience. Period. And my recent experience with their online only solidifies my lack of surprise in how poorly they are doing.
Or an Amazon 4 Star store location, if you have one nearby (and I do). It's been super helpful, since I needed to make more returns than normal in the last 6 months.
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