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I refinanced my car through HSBC and am happy with my decision. They got me a lower interest rate they I had through Capital One and the customer service is alot better. I tried to stay with Capital One and hoped they would refi me into a lower interest rate, but they didn't seem to concerned in retaining me as a customer so I switched.
Their auto finance division is based in San Diego (I believe). Every time I call I get someone who speaks English well. Must be seperate from their credit card division.
i refinanced through eloan and have only been marginally happy. They don't send you statements in the mail and the online account management is pretty much worthless.
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