Originally posted by: Mike01
Fair enough...lets discuss support.
You buy the Gateway from Best Buy for 1400, then add their 3 year PSP for 250. Anything happens to your laptop, you take it there, and they fix it. Every year, they'll give you a new battery if you complain your old one isn't 100%. If they can't fix it in three tries, you get a new laptop, no matter how minor the problem is.
Pay about that same amount, and Dell will send out a tech to your house to do the repairs instead of you sending the laptop to a repair shop.
I have experience with their PSPs, and while they say they won't fix something you dropped down the stairs, they will...and they're quick about it.
did you tell them that you dropped it down the stairs?
We all talk about battery life...but the truth is, if you're a heavy battery user, your battery life will go down and down and down, untill after a couple of years you'll be lucky to get half of what you used to get. That's just simple battery chemistry. A new battery every year is nice...yes?
Things must be very different in the states. here in canada we get 1 year warranty on a laptop battery. that's it. no place will exchange your battery with a new one every year unless you buy a new one. and by no place i'm talking no place in canada. I can hardly think that it would that different in the states that they would replace it every year without some sort of "white lie" about the battery.
As for phone support, you don't go to Gateway, you go to eMachines, and they're not that bad. On my first laptop, they were willing to replace a screen with one dead pixel (I wound up just returning it). Although in all fairness, they're just as ignorant as the next phone support guys.
If you're within your first 21 days in the states, 30 days in canada Dell will replace it too.
My favorite hobby online these days seems to be spreading word of this Gateway...I'm sorry if I sound like a broken record, but it's an amazing deal.
No worries, I do the same about dell.