Logitech Tech Support really bad?

[gxshockwav]

Logitech refuses to issue me a RMA number or a replacement for the wireless mouseman optical online.

They're forcing me to call their tech support number which is long distance, but I can never get thru and have racked up a lot of long distance minutes now because I'm constantly put on hold. I've even complained about that in e-mails, and they still refuse to issue a RMA number or replacement.

My mouse drains batteries in one day...Is logitech tech support this bad?
Suggestions as to how to proceed would be appreciated too.

 

[Zepper]

Logitech support used to be very good but I haven't needed to use it for a very long time. I don't know what I'll do if my original Trackman Marble F/X ever goes TU...
.bh.

:moon:

 

[luv2liv]

my marble trackball was defective. after few questions, he decides to send me a new one. i didnt have to send the defective one back either. 4 days later, it arrived. not the same model, an updated model! i was impressed. maybe i was lucky

 

[LED]

Similar experiences as Zepper and luv2liv here...Top notch IMO BTA that was awhile ago...