Logitech customer service

[poncherelli2]

I have an mx510 mouse that I got at xmas. It started acting funny a few months ago and the scroll wheel would not recognize a downward scroll. Everything else was ok. I dealt with it for awhile but it finally started to bother me after using a different working mouse for awhile then returned to this computer and not having a wheel.

I called logitech, was put on hold for about 15 minutes, talked to a csr for another 10 while they determined it was drivers or anything, next thing I know they told me their shipping me a free replacement, and I get to keep this one which is fully functional except the downward scroll!

 

[Yossarian451]

They are really good about it, just somethimes they don't actually ship it out for 3 months. Other than that they are great to work with.

 

[Dangerer]

Lets hope not we don't all take advantage of their policy.

 

[Kalvin00]

Originally posted by: Dangerer
Lets hope not we don't all take advantage of their policy.

*head explodes*

 

[Chompman]

I had my mx700 break on me and when I called them they said that since they stopped making them they would send me a mx1000 instead since the 3 year warranty was still there.

Needless to say since my brother had the same mouse he now has a extra one laying around... 😉

 

[MustangSVT]

They are pretty good with it.

My friend's Momo wheel was acting up, and they did the same thing.

sent him a brand new one!!

 

[SupaDupaPan]

Ahhh, that news comes in handy. My brother's MX510's left click button recently died on him so being nice ... I bought him a new one and tried to open up the old one and see if I could clean stuff and see if there might be something I could do about it (which I couldn't). Nice to know I can RMA it and get another 🙂

 

[Porter21]

go logitech!

 

[watek]

I agree same with their speakers. If something goes wrong they send you a replacement even after warranty. I'm going logitech when my promedias die 🙂

 

[imported_ArtVandalay]

The mouse (mx700) in my wireless mx combo stopped working. They sent me a whole new wireless combo, took about a week. :thumbsup: