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Listen To A Comcast Rep Torture Customers Trying To Cancel (audio)

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ch33zw1z said:
Pack up all your gear, go to the closet Comcast location, cancel in person. Keep the receipt for returning the gear or you may be sorry.
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I can do this?!?!?!?

I live 5 mins away from one. However, will they be able to take care of all the billing stuff? Only time I've gone in there is to get a modem/DVR replaced. I wasn't aware they did customer account stuff.
 
z1ggy said:
I can do this?!?!?!?

I live 5 mins away from one. However, will they be able to take care of all the billing stuff? Only time I've gone in there is to get a modem/DVR replaced. I wasn't aware they did customer account stuff.
Click to expand...

They should be able to help you out. Not all the locations are equal, so I guess YMMV. But I would try this first, it's how I canceled with Charter and Comcast in the past.

Charter tried to say I didn't return my gear, so when I faxed them a copy of hte receipt they stfu. Since all Telco's bascially play the same games, I brought it up. Charter also tried to justify billing me for 3 months after I returned the gear and canceled by saying "you still have our gear so you're obviously using it", to which I said "no, I don't....here's my receipt for returning my equipment, by the way I've filed a complaint with the BBB to which you're an accredited member and must respond."

Charter ended up dropping the additional billing and sent me a check for $.06 (6 cents), then hounded me for 2 years to cash it...which I never did. Total assholes.

It's good that it's close to you. Closest Comcast site to me is just over 20 miles away.
 
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z1ggy said:
I can do this?!?!?!?

I live 5 mins away from one. However, will they be able to take care of all the billing stuff? Only time I've gone in there is to get a modem/DVR replaced. I wasn't aware they did customer account stuff.
Click to expand...
Charter did that for me, no hassle. Cable companies tend to have entire retention departments and Comcrap usually has the most aggressive reps within it. Not surprised by this call.
 
dmcowen674 said:
Well ironically Ryan is VP at AOL.
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Oh guess I didn't read the story, just listened to the audio, I don't really like the Huff-Po format.

VP at AOL got what was coming to him, I used to have to wait on hold with them for an hour to talk to someone. ~1996/7 time frame.
 
ch33zw1z said:
They should be able to help you out. Not all the locations are equal, so I guess YMMV. But I would try this first, it's how I canceled with Charter and Comcast in the past.

Charter tried to say I didn't return my gear, so when I faxed them a copy of hte receipt they stfu. Since all Telco's bascially play the same games, I brought it up. Charter also tried to justify billing me for 3 months after I returned the gear and canceled by saying "you still have our gear so you're obviously using it", to which I said "no, I don't....here's my receipt for returning my equipment, by the way I've filed a complaint with the BBB to which you're an accredited member and must respond."

Charter ended up dropping the additional billing and sent me a check for $.06 (6 cents), then hounded me for 2 years to cash it...which I never did. Total assholes.

It's good that it's close to you. Closest Comcast site to me is just over 20 miles away.
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Awesome! thank you so much for that info, I wil try this after work tomorrow.

My problem is, I have that stupid 2 yr contract with them that I agreed to in order to lock in a rate. I want out of that package, and just straight up internet. I feel like they will hassle the shit out of me and make me pay a cancellation fee in order to do this...Which I don't want to pay. However, if I could get my bill from the $163 a month right now to like.. $60 a month, I think the cancellation fee pauy off period would be like 2-3 months. Worth it I suppose. Although at that rate, I'd tell them to fvck themselves and cancel everything out right and switch to AT&T or something.
 
Let us know how it goes

fwiw:

I have Comcast Internet (was getting 50/5, now it tests 100/10)and Basic Cable, no modem lease (motorola SB6120). my bill is $83 per month. Netlix +$8, Amazon Price +7, entertainment bill is under $100.

They'll call you once in a while offering a triple play for like $125, I just politely refuse.
 
ch33zw1z said:
Let us know how it goes

fwiw:

I have Comcast Internet (was getting 50/5, now it tests 100/10)and Basic Cable, no modem lease (motorola SB6120). my bill is $83 per month. Netlix +$8, Amazon Price +7, entertainment bill is under $100.

They'll call you once in a while offering a triple play for like $125, I just politely refuse.
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That's pretty much all I want.

I'll site you as a customer from (state/location) told me their rate.
 
Oldgamer said:
I cut the chord on my cable TV a long while back but still have my internet service with Comcast. This is the crap I have had to deal with and this guy was way too nice. I am very blunt and get really curt and start cursing with the reps when they do this with me. The audio will make your head hurt..lol
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why would you cut a line off a circle?
 
13696-11056_zps687884a0.jpg


"Why do you want to quit Comcast!?! okay! okay! okay! You want to quit Comcast!?! okay! why!?!
okay! okay! okay!"
 
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