Listen To A Comcast Rep Torture Customers Trying To Cancel (audio)

fskimospy · Jul 15, 2014

Genx87 said:
Hahahaha how can anybody take a customer service job so serious?

My thought is that he probably gets marked down really badly for elective cancellations.

Oldgamer · Jul 15, 2014

Hayabusa Rider said:
Wait- P&N? Seems more OT.

I thought about putting this in OT but it was in the news, and since this is after all Politics AND News I went the safe route.

ch33zw1z · Jul 15, 2014

z1ggy said:
Im canceling Comcast soon... God help me if I have to deal with this BS.

Pack up all your gear, go to the closet Comcast location, cancel in person. Keep the receipt for returning the gear or you may be sorry.

Oldgamer · Jul 15, 2014

ch33zw1z said:
Pack up all your gear, go to the closet Comcast location, cancel in person. Keep the receipt for returning the gear or you may be sorry.

Hey, now that is not a bad idea.. shoot I may do that next time. LOL

Zorba · Jul 15, 2014

Genx87 said:
Hahahaha how can anybody take a customer service job so serious?

How can a customer be that calm and put up with it for 8 minutes?

z1ggy · Jul 15, 2014

ch33zw1z said:
Pack up all your gear, go to the closet Comcast location, cancel in person. Keep the receipt for returning the gear or you may be sorry.

I can do this?!?!?!?

I live 5 mins away from one. However, will they be able to take care of all the billing stuff? Only time I've gone in there is to get a modem/DVR replaced. I wasn't aware they did customer account stuff.

ch33zw1z · Jul 15, 2014

z1ggy said:
I can do this?!?!?!?

I live 5 mins away from one. However, will they be able to take care of all the billing stuff? Only time I've gone in there is to get a modem/DVR replaced. I wasn't aware they did customer account stuff.

They should be able to help you out. Not all the locations are equal, so I guess YMMV. But I would try this first, it's how I canceled with Charter and Comcast in the past.

Charter tried to say I didn't return my gear, so when I faxed them a copy of hte receipt they stfu. Since all Telco's bascially play the same games, I brought it up. Charter also tried to justify billing me for 3 months after I returned the gear and canceled by saying "you still have our gear so you're obviously using it", to which I said "no, I don't....here's my receipt for returning my equipment, by the way I've filed a complaint with the BBB to which you're an accredited member and must respond."

Charter ended up dropping the additional billing and sent me a check for $.06 (6 cents), then hounded me for 2 years to cash it...which I never did. Total assholes.

It's good that it's close to you. Closest Comcast site to me is just over 20 miles away.

dmcowen674 · Jul 15, 2014

Zorba said:
How can a customer be that calm and put up with it for 8 minutes?

Well ironically Ryan is VP at AOL.

PliotronX · Jul 15, 2014

z1ggy said:
I can do this?!?!?!?

I live 5 mins away from one. However, will they be able to take care of all the billing stuff? Only time I've gone in there is to get a modem/DVR replaced. I wasn't aware they did customer account stuff.

Charter did that for me, no hassle. Cable companies tend to have entire retention departments and Comcrap usually has the most aggressive reps within it. Not surprised by this call.

Zorba · Jul 15, 2014

dmcowen674 said:
Well ironically Ryan is VP at AOL.

Oh guess I didn't read the story, just listened to the audio, I don't really like the Huff-Po format.

VP at AOL got what was coming to him, I used to have to wait on hold with them for an hour to talk to someone. ~1996/7 time frame.

dank69 · Jul 15, 2014

He's a bad breaker-upper

OutHouse · Jul 15, 2014

Newell Steamer said:
Ah, another example of self regulation. Because companies don't abuse anyone, ever.

Gawd bless 'Murica. From exploding fertilizer plants, to abusive customer service,..

{:*-)

your brain is broken.

squarecut1 · Jul 15, 2014

Haha....it is clear that the rep hasn't gotten laid in a long time!

z1ggy · Jul 15, 2014

ch33zw1z said:
They should be able to help you out. Not all the locations are equal, so I guess YMMV. But I would try this first, it's how I canceled with Charter and Comcast in the past.

Charter tried to say I didn't return my gear, so when I faxed them a copy of hte receipt they stfu. Since all Telco's bascially play the same games, I brought it up. Charter also tried to justify billing me for 3 months after I returned the gear and canceled by saying "you still have our gear so you're obviously using it", to which I said "no, I don't....here's my receipt for returning my equipment, by the way I've filed a complaint with the BBB to which you're an accredited member and must respond."

Charter ended up dropping the additional billing and sent me a check for $.06 (6 cents), then hounded me for 2 years to cash it...which I never did. Total assholes.

It's good that it's close to you. Closest Comcast site to me is just over 20 miles away.

Awesome! thank you so much for that info, I wil try this after work tomorrow.

My problem is, I have that stupid 2 yr contract with them that I agreed to in order to lock in a rate. I want out of that package, and just straight up internet. I feel like they will hassle the shit out of me and make me pay a cancellation fee in order to do this...Which I don't want to pay. However, if I could get my bill from the $163 a month right now to like.. $60 a month, I think the cancellation fee pauy off period would be like 2-3 months. Worth it I suppose. Although at that rate, I'd tell them to fvck themselves and cancel everything out right and switch to AT&T or something.

ch33zw1z · Jul 15, 2014

Let us know how it goes

fwiw:

I have Comcast Internet (was getting 50/5, now it tests 100/10)and Basic Cable, no modem lease (motorola SB6120). my bill is $83 per month. Netlix +$8, Amazon Price +7, entertainment bill is under $100.

They'll call you once in a while offering a triple play for like $125, I just politely refuse.

z1ggy · Jul 15, 2014

ch33zw1z said:
Let us know how it goes

fwiw:

I have Comcast Internet (was getting 50/5, now it tests 100/10)and Basic Cable, no modem lease (motorola SB6120). my bill is $83 per month. Netlix +$8, Amazon Price +7, entertainment bill is under $100.

They'll call you once in a while offering a triple play for like $125, I just politely refuse.

That's pretty much all I want.

I'll site you as a customer from (state/location) told me their rate.

ElFenix · Jul 15, 2014

Oldgamer said:
I cut the chord on my cable TV a long while back but still have my internet service with Comcast. This is the crap I have had to deal with and this guy was way too nice. I am very blunt and get really curt and start cursing with the reps when they do this with me. The audio will make your head hurt..lol

why would you cut a line off a circle?

cyclohexane · Jul 15, 2014

paying for cable is such bullshit.

Too many things on the internet to keep you entertained, why watch TV?

MongGrel · Jul 15, 2014

Zorba said:
How can a customer be that calm and put up with it for 8 minutes?

I hadn't even listened to it, but saw it earlier and it was more like 20 minutes.

He didn't start recording till halfway through the call.

UberNeuman · Jul 15, 2014

"Why do you want to quit Comcast!?! okay! okay! okay! You want to quit Comcast!?! okay! why!?!
okay! okay! okay!"

squarecut1 · Jul 16, 2014

cyclohexane said:
paying for cable is such bullshit.

Too many things on the internet to keep you entertained, why watch TV?

Yes, there is nothing worth watching on TV.

Listen To A Comcast Rep Torture Customers Trying To Cancel (audio)

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