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list of service provider

MonKENy

MonKENy

Platinum Member
Verizon and att both wont work for what I need, I need coverage in two offices but they only cover one or the other not both..its frustrating. We have about 10 phones in both offices, we need to forward calls at the end of the night from one office to the other. We also need internet in both offices, we currently use M-Power (empower?) but they arnt as fast as we need.

Any ideas?
 
I know I will probably be shot for mentioning this but you may want to CONSIDER a hosted VOIP solution along with a high speed broadband solution (doesn't matter if they're different providers) at both locations with IPSec VPN to connect the two offices. The hosted VOIP would take care of whatever amount of phones you have and you don't have to worry about maintaining the phone system in either office and both offices can call each other using their extensions or call out and appear as one business. The VPN would take care of combining the two physical offices for shared data. I have been using a company called vocalocity for a SMB company that my family runs and have had literally only 1 hour of downtime the entire 12 months we've had it and that was due to a problem with the phone itself that simply required a reboot (customers could still call and get our voicemail and leave a message). We have 4 phones in 2 different locations and it gives us unlimited inbound/outbound calling including long distance. We also have IPSEC VPN between the two for data transfer (2mb upload on both which works well for us). The hosted VOIP takes up about 100kb/sec of bandwidth per concurrent conversation (inter-office included). The good thing is the provider takes care of the entire system for us and we just have to pay the monthly price per phone in addition to the phones themselves. Our price I'm pretty sure is $49/month per phone. And no, I in no way work for vocalocity or get any financial benefit from them, but we are VERY pleased with them for our needs. And this phone system will work with any number of ISP's as long as you have the proper amount of bandwidth.
 
I have Speakeasy Hosted VoIP with 14 lines in one office and 8 lines in another. They act as if it's one office, we have a hunt group that rings in both places, conference calls and transfers are easy between offices as all that is needed is an extension.

I pay $20/month for each line. The 14 line office is on 10mbit business ethernet from Speakeasy, and the other is on a Speakeasy T1.

I really like the Linksys SPA942 phones.
 
Hosted PBX definitely.

Alternatively, if you want to keep it inhouse, you could look into a VoIP PBX. I have one customer who has a single PBX and a single PRI and supports 6 offices over 100 miles apart. 4 digit dialing between all 6 locations. The solution we use works incredibly well and is very cheap in comparison.

The better option, likely, would be a hosted PBX. Realistically, I've found that even with g.711 codec, you can fit about 12 channels reliably over a 768k connection.

As far as internet and voice service goes, we like to recommend Telepacific (we're in northern California, but they serve southern california as well, i believe). They have some of the best prices we've seen and we use them ourselves. (I have no financial ties to Telepacific) They're very willing to work with you on implementing things like call forwarding after hours, etc.
 
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