Linksys Router will not forward internet...

[macspizza]

It is a Linksys Wireless Router that will allow users to connect to it and log into it wirelessly or wired but it will not connect to the internet. I have checked all cables and even restored the default settings and updated the firmware. Do you guys have any ideas?

Thanks

 

[Fardringle]

Log into the router (http://192.168.1.1) and check the Status page to see what it shows for Internet/WAN IP address information. If it does not have a valid IP address and DNS server addresses from your Internet provider then you either have a connection problem (possibly a cable not connected or connected in the wrong location) or the router is not configured properly to communicate with your ISP.

If you have a cable modem, you might need to clone the MAC address from the computer that was originally connected directly to the cable modem.

If you have DSL, make sure the Setup page shows that you are using PPPoE and that the ISP user name and password are correct.

 

[macspizza]

Thank you for your response Fardringle...What MAC Address do I need to Clone? Under the "Status" section you are right, there are no addresses available...Do I clone the MAC Address of the router?

 

[Fardringle]

In the router settings there will be an option somewhere for MAC address cloning. You need to clone the address of the computer that used to be connected directly to the cable modem. If you don't know which one that is or don't have access to it, you can usually call your ISP and tell them that you have a new network adapter and need to register it on their network. Give them the MAC address that is listed on that configuration page on the router (also usually printed on a sticker on the bottom of the router) and that should correct the problem.

 

[SunnyD]

Usually you don't need to clone anything - just unplug your cable modem from both power and cable for about 5 minutes, do the same with your router. Make sure you disconnect your computer from the router at this point. Then replug cable, then power to your cable modem until it establishes a connection with your ISP. THEN plug the network cable from you cable modem to the WAN port on your router, and finally re-connect your computer to the router.

Most cable ISP's cache the last connected MAC address on the modem. If you do the above process, you'll usually clear the cache and the new last-connected MAC will be your router.

 

[macspizza]

Thanks everyone, I got it.