I purchased from them once before, and had no problems. But then again, on that previous purchase, I didn't need any customer service. I recently purchased a 900 T-bird from them for $240.00. 2 days after I ordered it, the price drops dramatically on it, as well as on a 1Ghz model(1Ghz drops from $454 to about $270). So before I even receive it, I'm on the phone to them. They say no problem with me exchanging it for the 1Gig (which is now only $30 more than what I just paid for the 900), except that they have no 1Ghz in stock at that moment. They Email me a return UPS label, and I ship it out. About 2 weeks later they still haven't tested my 900 (to see if I damaged it, I guess), but they tell me they will have it tested, and my Gig will be shipped out in a few days. Well, today I get the Gig, and they are only crediting me for $175.00, not $240.00 for the 900. They say that the 900 is only worth $175.00 now, not the $240 that I paid. So, I'm supposed to accept a $65.00 loss, on a part that was never out of the box. I ask to speak to a manager, and while waiting (between 3 and 5 minutes each time)get hung up on 3 separate times. On the fourth try on hold someone picks up the phone, and keeps saying "hello, hello, hello, hello", as if he can't hear me, while I can hear people laughing in the background. Well, I contacted MasterCard to stop payment. Now we'll see if Accubyte will take my call.
If I had been told that I would only get back the current market value(it took them over 3 weeks to get me the Gig, and all that time the market value of the 900 was falling much faster, than the value of a Gig unit),I never would have exchanged the 900 for the Gig. I would have still returned it for a refund, and then gone elsewhere to purchase the gig. My total outlay for the gig turned out to be $330 instead of the going price of $254. What a rip!!!
Accubyte's motto on their website goes something like this..."If we don't take care of you, someone else will". They are right. They did not take care of me, so someone else will....I'll not do business with them ever again.
Anyone else have any bad experiences with Accubyte's customer service?(they should rename themselves, "our customer service bytes".
Sorry for the long rant...I feel a little better now
If I had been told that I would only get back the current market value(it took them over 3 weeks to get me the Gig, and all that time the market value of the 900 was falling much faster, than the value of a Gig unit),I never would have exchanged the 900 for the Gig. I would have still returned it for a refund, and then gone elsewhere to purchase the gig. My total outlay for the gig turned out to be $330 instead of the going price of $254. What a rip!!!
Accubyte's motto on their website goes something like this..."If we don't take care of you, someone else will". They are right. They did not take care of me, so someone else will....I'll not do business with them ever again.
Anyone else have any bad experiences with Accubyte's customer service?(they should rename themselves, "our customer service bytes".
Sorry for the long rant...I feel a little better now
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