Let it be known that Verizon doesn't know how to do simple math.

[akshatp]

Sounds like someone has a lot of dollars, but no sense!

 

[quakefiend420]

jesus, i just wanted to reach through the phone and strangle those morons for him :laugh:

how do these people get through day to day life while being that ****** dense?

 

[quakefiend420]

from the digg comments

Verizon Quest!

Verizon attacks customer with an unjust bill for 70 damage!

Customer casts ?Minor line of customer support?!

Customer attacks Verizon with mathematics and logic for 500 mental damage!

First representative attacks customer for 0.002 damage!

Nonono, customer attacks Verizon for 0.00002 damage!

First representative successively uses shield of incompetence and flees the battlefield!

New challenger has arrived. Tadadada Ta Taaaa

2nd Representative attacks with ?Verizon logic?

Customer counters with ?Common ****** Sense?

2nd representative enters a coma and falls over!

Customer discovers a scroll of ?Greater line of customer support?!

Yes I?m a little drunk!

:laugh:

 

[quakefiend420]

bump for morning crew

 

[mugs]

Originally posted by: chuckywang

Originally posted by: neutralizer
People need to learn to do math and not have calculators do it for them. Any engineering/physics/biology major person would have easily understood the difference because of dimensional analysis.

As should anybody who successfully passed middle school math.

Seriously. You don't need to go to college to figure this stuff out.

It sounds like the guy knew the rate was $.002, because he questioned the person who had quoted .002c to him previously. He says he doesn't know the US rates, but if he thought the US rate was $.00002 I'm not sure why he'd be on an unlimited plan. The unlimited plan is what, $50 a month? That's 2.5 GB a month at $.00002/KB. Hard to do that with a cell phone unless you're using it as your primary Internet connection. So I think he had a feeling $.00002 was the wrong rate before he went to Canada, but he figures he can get all that usage for free basically ($.70) because the Verizon rep he talked to in the beginning was an idiot.

But yeah, it's pretty funny that even after explaining it thoroughly they couldn't understand it.

He should have directed them to Google: http://www.google.com/search?q=%24.0000...client=firefox-a&rls=org.mozilla:en-USfficial

His sighs of frustration when the second supervisor comes on the line are hilarious.

 

[mugs]

I love it when she says "It's obviously a difference of opinion..."

 

[2Xtreme21]

I, oddly, had a dream about this last night-- and in my dream I had a solution that he could have used:

- Tell the operator to grab a piece of paper and divide it into two columns.
- On the left side write "$.002" and on the right write "$.00002"
- Under the $.002 write "x100" (because the operator agrees that converting from dollars to cents requires multiplying by 100) and do the same for under the "$.00002"
- Doing the math nets you ".2 cents" and ".002 cents." Write that underneath the x100 in both columns.
- Have the operator write exactly how one would say the cents conversion in english: "point two cents" and "point zero zero two cents"
- Ask the operator again what he was quoted and then look at the corresponding value at the top of the column.

Then it's all about arguing semantics... he knew (and we all knew) what the operator wanted to say, but problem is the operator didn't say it correctly.

 

[akshatp]

Amanda is an idiot... I cant beleive I listened to this again.

 

[mrSHEiK124]

What a fscking IDIOT (the Verizon guy)!

 

[mrSHEiK124]

Easy way to explain this to the Verizon reps who clearly never graduated elementary school:

.002 CM * 35893 = 71.78 CM
.002 M * 35893 = 71.78 M

 

[JSFLY]

LOL I listened to the whole thing.

 

[JSFLY]

Originally posted by: mrSHEiK124
Easy way to explain this to the Verizon reps who clearly never graduated elementary school:

.002 CM * 35893 = 71.78 CM
.002 M * 35893 = 71.78 M

yeh the caller used that exact explanation to no avail.

Heres a better one:

How much per kylobite? 0.002 cents
How much for 10 kylobites? .02 cents
How much for 100? .2 cents
How much for 1000? 2 cents

 

[mrSHEiK124]

Originally posted by: JSFLY

Originally posted by: mrSHEiK124
Easy way to explain this to the Verizon reps who clearly never graduated elementary school:

.002 CM * 35893 = 71.78 CM
.002 M * 35893 = 71.78 M

yeh the caller used that exact explanation to no avail.

Heres a better one:

How much per kylobite? 0.002 cents
How much for 10 kylobites? .02 cents
How much for 100? .2 cents
How much for 1000? 2 cents

I think that would've caused Andrea's head to explode, I swear to God I wish I could reach into the recording and rip her fvcking head off, I never thought it'd be possible to be THIS FVCKING STUPID.

<--- High school senior, not necessarily the best at math, but I can definitely tell the damn difference between .002 C and $.002

 

[amol]

WOW.

If I was in his position, I would have told them to write it out:

0.002 cents x 35893 kilobytes = 71.79 CENTS!
1 kilobyte

the kilobytes cancel each other out and you're left with cents.

 

[Qacer]

It such a shame. This reminds me of this video: http://flixya.com/dumb-blonde .

 

[Maiora]

Just imagine if he threw the kilobits vs. kilobytes at them.

Pretty damn sad if you ask me.

All companies are getting this way.

Sad thing is if the support was outsourced they would have probably understood him. :Q

Maiora

 

[Qacer]

Originally posted by: mugs

It sounds like the guy knew the rate was $.002, because he questioned the person who had quoted .002c to him previously. He says he doesn't know the US rates, but if he thought the US rate was $.00002 I'm not sure why he'd be on an unlimited plan. The unlimited plan is what, $50 a month? That's 2.5 GB a month at $.00002/KB. Hard to do that with a cell phone unless you're using it as your primary Internet connection. So I think he had a feeling $.00002 was the wrong rate before he went to Canada, but he figures he can get all that usage for free basically ($.70) because the Verizon rep he talked to in the beginning was an idiot.

Let's say that you download about 50MB of data while browsing the web using Verizon's service. This includes listening to MP3 samples and watching videos. With Verizon's $0.002 rate, this would translate to a total of $102.40. Does that seem reasonable?

Now, if the rate was 0.002 cents, then 50MB would be $1.024. I think this amount is more reasonable that being charged $102.40 for 50MB of data.

 

[CptObvious]

Actually considering all the BS I've had with VZW, $102.40 sounds more like it.

 

[mugs]

Originally posted by: Qacer

Originally posted by: mugs

It sounds like the guy knew the rate was $.002, because he questioned the person who had quoted .002c to him previously. He says he doesn't know the US rates, but if he thought the US rate was $.00002 I'm not sure why he'd be on an unlimited plan. The unlimited plan is what, $50 a month? That's 2.5 GB a month at $.00002/KB. Hard to do that with a cell phone unless you're using it as your primary Internet connection. So I think he had a feeling $.00002 was the wrong rate before he went to Canada, but he figures he can get all that usage for free basically ($.70) because the Verizon rep he talked to in the beginning was an idiot.

Let's say that you download about 50MB of data while browsing the web using Verizon's service. This includes listening to MP3 samples and watching videos. With Verizon's $0.002 rate, this would translate to a total of $102.40. Does that seem reasonable?

Now, if the rate was 0.002 cents, then 50MB would be $1.024. I think this amount is more reasonable that being charged $102.40 for 50MB of data.

I think their 10 MB/month plan is $25. So you tell me. If their rate was $.00002/MB, nobody would do the unlimited plan, including this guy.

 

[Qacer]

Originally posted by: mugs
I think their 10 MB/month plan is $25. So you tell me. If their rate was $.00002/MB, nobody would do the unlimited plan, including this guy.

$.00002/MB is a really good deal. But I think the quote was for .002 cents per kilobytes. That's a big difference. So a ~$50 / month unlimited plan would still be more reasonable if you are downloading 3+ GB per month.

 

[Qacer]

Originally posted by: CptObvious
Actually considering all the BS I've had with VZW, $102.40 sounds more like it.

I think the closest thing that I have to the Internet plan is T-Mobile's T-zone ($4.99 per month or so). But back then, I was able to somehow patch the phone settings so I could browse the net via wireless using Mobile Phone Tools.

$102.40 is pretty steep for 50MB of data. That's about 5 days of unlimited access at a Panera Bread hotspot.

 

[Rubycon]

How he paid them up! :laugh:

 

[James Bond]

Marked for later. You guys make this one sound pretty good

 

[Gunther]

LOL! I would have started screaming and yelling after 10 minutes of that.