LCD dead pixel return policies

[niggles]

was about to buy a monitor on line from Tigerdirect, but I talked to a guy from there and he's telling me that it's standard for companies not to replace a monitor unless there are 5 dead pixels. the Hyundai L90d has a warranty that says 3 dead pixels. I've read else where that in the current market dead pixels should be a thing of the past and should not be acceptable. What does everyone think about this... do you think it's acceptable to buy a monitor with a dead pixel and have no return recourse?

 

[xtknight]

Most on newegg say 8+ dead pixels. Some also have policies for x many dead pixels in a row. I think 5 is acceptable, out of 1,310,720 pixels on a 1280x1024 17" or 19" screen.

 

[VIAN]

I think none is acceptable.

Go shop at Dell, great LCDs, great prices and you get to return it within the first few days for whatever reason, even if you have a dead pixel.

 

[JBT]

Originally posted by: VIAN
I think none is acceptable.

Go shop at Dell, great LCDs, great prices and you get to return it within the first few days for whatever reason, even if you have a dead pixel.

Agreed. I believe it is a 21 day no questions asked policy.

 

[dwcal]

If you're worried about dead pixels, buy from a store with a no questions asked, no restocking fee return policy (more often it's the B&M stores). Besides Dell, there's CompUSA, Fry's, and all the Office stores.

 

[ChuckHsiao]

It depends on the person. My first LCD had 2 dead pixels, quite noticeable, but they never bothered me. Having said that, many companies actually have stated policies more like the 8-10 range, which is ridiculous. Unfortunately, the American public ain't too interested in demanding changes from them. Samsung has a zero defect policy in South Korea because competition is fierce there (the world's top two LCD manufacturers, Samsung and LG.Philips, are based in South Korea). Samsung also has a zero defect policy in Taiwan, because competition is fierce as well (the world's next two LCD manufacturers, AU Optronics and Chi Mei Optoelectronics, are based in Taiwan). But what is Samsung's stated policy in America? Ten dead pixels. That's right, ten. But American customers buy them anyway.

Last I checked, Hyundai Imagequest's official policy is ten dead pixels (for 19-inch monitors) as well. I don't see anything special about the L90D on their website, but maybe they come with an extra warranty card or something. Shouldn't be surprising, since I believe Hyundai uses Samsung panels; both are from South Korea.

As for what's acceptable, it really depends on the price you're willing to pay. If everyone were willing to pay around $450 for the el cheapo 19" LCD monitors (that would mean say $600-700 for brand name ones), then we'd already have monitors with no dead pixels. The market, though, is willing to allow some dead pixels in return for a much lower price. But most companies (include brand-name ones) stated around 7 or more for replacement; it's a rarity for a company to officially state that they will replace for 5 or less. Dell's official policy is 7 or more needed for replacement, but they make up for it with their 21-day return thingy.

http://erms.samsungusa.com/customer/sea...1&AT_ID=5608&PROD_SUB_ID=28&PROD_ID=-1
http://www.hyundaiq.com/cus05.asp

 

[gnomepunk]

For the Hyundai it is 10 dead pixels on their 19"s. I unpacked my L90D+ from newegg last night and found one stuck red in the upper left corner (near my second row of icons). Turns out newegg doesn't offer any return policy on the monitor. Aside from shipping problems, you are screwed if there is a problem. Yup, I was pissed. Emailed newegg to see if anything could be done, but I have very little hope. All LCD monitors should carry a 0-dead warranty. I'd pay more if that's what it takes. Get rid of all that Class1/Class2 LCD BS.

 

[xtknight]

Personally I'd rather pay $300 less than have a guarantee I can return the LCD if one dead pixel shows up. Right now I have two stuck red pixels. I can't find them unless I search for them on the right solid color screen, and even then it takes a couple of minutes. For people who do want that there can be an extra warranty option I suppose. I wouldn't bother.

 

[dfloyd]

You want a decent return policy do what others have said.....

Shop at Dell for your LCDs. No one comes close to their excellent return policy and amazing prices (Just wait for a sale and you beat just about everywhere in price and service), funny thing is each time I have shopped there I have not even needed to use it.... /me knocks on wood.

But they definatly have the best lcd return policy on the block.

 

[gnomepunk]

What sucks is I have bought a few hundred LCD of various brands for my company and customers and have never had a dead pixel, yet on the first one I buy for myself. *BAM*

 

[xtknight]

Originally posted by: dfloyd
But they definatly have the best lcd return policy on the block.

It's not perfect. If you get a dead pixel after 21 days you're screwed so its in no way a zero dead pixel policy. However, if the moment you open it it contains dead pixels then it's probably a manufacturing (or delivery) fault and that's not your fault.

 

[Sonikku]

0 dead pixels is acceptable in my book. (Games on Sony FW900)