Laptop problem, and Dell is calling me back. Any help?

[Hayabusa Rider]

Cross posted in the notebook forum since I didnt know the proper one, and time is critical. Cut and paste follows:

Briefly, my lappy started to not recognize one of the memory slots, then I started getting BSODs

I sent the unit in and the mobo was replaced, and the bios updated.

I plugged the AC adapter in, and the green led on the adapter lit up for a second, then went dark. and leaving just the battery working. I thought the adapter must have gotten screwed, and ordered a new one. Well, I have the same problem. He wanted to send me an new adapter, but if I pull the battery out, the lappy gets power. Put back a battery (I have two and tried both), charging stops.

While I was typing this, he came back off of hold, and I had be kind of more forceful than I would prefer, making him tell me how two adapters would not work with the battery, but would without it? Finally he got the message, and he is going to have me send the whole thing back.

What the heck is going on? This should have been caught before it was shipped back if the second mobo was replaced. What on the motherboard malfunctioned to cause this to happen?

 

[amdskip]

I dunno an exact cause but dell quality sure does seem to be declining and their excellent customer service sucks.

 

[LiLithTecH]

Could be something as simple as a bad logic board, or
(a more likely scenario) poor reassembly of the laptop.

Sure hope you are not sending it back with the Hard drive in it
or have any important data on it.

They love to format hard drives. Fixes everything in their eyes.

 

[johnjkr1]

Having worked at Dell, I can tell you your story isnt new. Basically, the parts used for RMA dont seem to be well tested. And the repair depots weren't rewarded on how long they take to fix your laptop, instead its how fast they can get it out the door so they dont test as much as one would like. As for the customer service, it sucks because they fired all their good employees and outsourced most of their call center ops.

 

[helpmeout]

I've never had a problem with Dell quality (on my third), but I'd sure hate to have to CALL their tech support. Thought I had a problem with the floppy drive on this new one, sent an email to Dell support detailing the problem. Got an email back about 30 minutes later, with an Indian name as signature, asking me if I wanted a tech to come to the house the next day and install a new drive or did I want them to overnite me a new drive and install it myself. Meanwhile, I had gotten the drive opened and discovered it was a bad diskette. Replied to the email telling them thanks anyway. Wouldn't want to try calling them though, but fortunately I'm able to get along without that.