Laptop not Turning On After SSD Installation

[isensedemons]

I purchased a laptop online from the US (I live in New Zealand), and it arrived today. The laptop was the ASUS ROG G751JT-CH71.

Since this model did not have a SSD, I purchased a Samsung EVO SSD (250 GB) to install. I followed the instructions on the Asus website to install this drive without voiding warranty, and it seemed to install fine. I booted the laptop before I installed the SSD, and it worked perfectly.

However, after installing the SSD the laptop would not power on. Pressing the power button did not turn the fans, screen or the power button backlight on. The only effect it had was causing the small Hard Drive in Use Button to light up. When I held the power button for eight seconds, this light would go off. I have tried turning the laptop on with and without the power adapter. I removed the solid state drive and the computer still would not start.

I cannot remove the battery because removing the back cover voids the warranty, which I need if this laptop is going to be repaired. The only possible issue I can think off is that the power plug was made in the US, so I plugged a NZ made three pin plug into the battery pack. This seemed to work fine when the laptop could be plugged in. Please somebody help with this, as I spent a large amount of savings on this laptop.

 

[corkyg]

How can a laptop power on with a blank SSD? Did you clone the HDD to it? Put the HDD back in and learn the laptop before trying to replace it with the SSD. In order to boot to the SSD, it must have an OS installed on it. The quickest fix would be to clone the HDD to the SSD.

 

[isensedemons]

The laptop had a hard drive with Windows 8.1 Preinstalled. That is what I booted too. I wished to have a laptop running off a solid state drive, so I put the solid state drive in. Also, the problem is not that the laptop cannot find an OS, it is that it won't power on at all. The screen does not light up, nor does the power button.

 

[corkyg]

Leave the HDD in the laptop. You need to find a way to clone it to your new SSD. If the laptop has a second drive bay, put the SSD there and clone HDD to SSD. If not, you will need an external drive case for the SSD, and then you can clone from HDD to SSD. You will need cloning software that can be put on a bootable thumb drive. If you have another PC that can accommodate the HDD and SSD, you can clone there. If you can't do any of this, you can install the new SSD and install the OS with flashmedia or optical drive. Again, my advice is to leave the HDD in the laptop and run it a while.

 

[inachu]

I own the: Aleratec HDD Copy Cruiser Mini Hard Disk Drive Duplicator and Dock - Part# 350107

This hard drive cloner has saved me time and money so many times over.
Seriously buy something or equivalent.

 

[Burpo]

"I plugged a NZ made three pin plug into the battery pack. This seemed to work fine when the laptop could be plugged in."

So the laptop comes on with the different power plug?

 

[inachu]

I wanted to confirm that removing battery would void warranty for you:

ASUS North America ‏@ASUSUSA 4h4 hours ago
@inachu Hey! Removing the battery from this model would indeed void the manufacturer's warranty.

-----------My reply
inachu ‏@inachu 17s17 seconds ago
@ASUSUSA Removing battery is simple diagnostic COLD BOOT methodology! #FACE_PALM #ENGINEERING_FAIL

 

[Ketchup]

I purchased a laptop online from the US (I live in New Zealand), and it arrived today. The laptop was the ASUS ROG G751JT-CH71.

Since this model did not have a SSD, I purchased a Samsung EVO SSD (250 GB) to install. I followed the instructions on the Asus website to install this drive without voiding warranty, and it seemed to install fine. I booted the laptop before I installed the SSD, and it worked perfectly.

However, after installing the SSD the laptop would not power on. Pressing the power button did not turn the fans, screen or the power button backlight on. The only effect it had was causing the small Hard Drive in Use Button to light up. When I held the power button for eight seconds, this light would go off. I have tried turning the laptop on with and without the power adapter. I removed the solid state drive and the computer still would not start.

I cannot remove the battery because removing the back cover voids the warranty, which I need if this laptop is going to be repaired. The only possible issue I can think off is that the power plug was made in the US, so I plugged a NZ made three pin plug into the battery pack. This seemed to work fine when the laptop could be plugged in. Please somebody help with this, as I spent a large amount of savings on this laptop.

Start by confirming that you can put the original drive back in, and see if the computer will still boot. If so, put the SSD back in, and see if you can get to the BIOS screen. If you can do that, then all you need to do is clone the original drive to the SSD. Most SSD's come with software, or tell you how to acquire software, to do this.

 

[isensedemons]

The computer does not boot with the original drive in (and the SSD removed), in fact I never took the drive out (the laptop has two drive slots). I do not care about data or the operating system, I just want to boot to BIOS.

Burpo - The laptop came with a US power plug, but before I put the SSD in it worked fine with the NZ power plug.

 

[Ketchup]

The computer does not boot with the original drive in (and the SSD removed), in fact I never took the drive out (the laptop has two drive slots). I do not care about data or the operating system, I just want to boot to BIOS.

Burpo - The laptop came with a US power plug, but before I put the SSD in it worked fine with the NZ power plug.

Gotcha. I think it's time to ask for a replacement then.

 

[isensedemons]

Right, I will contact the manufacturer. Thanks for the help!

 

[Smoove910]

this thread might be of use to you:

http://rog.asus.com/forum/archive/index.php/t-53672.html

 

[isensedemons]

Thanks Guys, I am returning the laptop. I have one last question - what do you guys think caused the problem, and what can I do to ensure it does not happen again with the new laptop (if it was user error).

 

[Ketchup]

I am having trouble figuring out how you caused it. I wonder if there was a short in the power plug for the other sata port that caused problems when you started using it. Honestly that is just a guess based on the events you posted, so I wouldn't worry to much unless the replacement shows issues.