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laptop hdd issues

M

maverick2604

Member
hey guys,

Im working on a laptop for a friend; an HP Pavilion dv8000.

The computer was given to me at the point where it will give you the option to start normally or enter safe mode. Normal boots dont work, they just stall and end up restarting anyway in the middle of the windows logo (im thinking its failing to load critical windows system files), and all the safe modes stop before they load as well.

I've tried to use the only disk he had given me, his hp recovery disk which only gives me the option to Repair or Format. Both options stall while loading.

I've tried to load a BartPE disk to no avail *(stalls while loading on the main screen without giving me options)*

Im thinking there are bad sectors on the MBS, but i dont want to tell him that his HDD is shot without first asking you guys if you would have tried anything else?

I dont know if he has a full blown windows disk. he just has whatever HP gave him to restore back to factory settings.

The only good thing here is that his laptop is about a year old and may be still under warranty.

any ideas?
 
If it's still under warranty, then contact HP. Otherwise, find out what kind of hard drive it has and download the diagnostic software from the manufacturer. I don't think that it's the hard drive, though, because BartPE fails to boot. BartPE uses RAM for temporary storage instead of hard drive. Check to see if your RAM is still good using memtest86.
 
i ran MemTest86 v 3.1

it went through 7 tests without problems.

so the HDD may not be the issue... Winteral's ERD Commander booted to where i could see the logo on the desktop and a cursor, but there was nothing to select or anything. It would just do this for hours....

BIOS seems to work fine... so what else could it be?

If it's not RAM, not HDD, ?
 
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