Kudos to AMD. Another satisfied customer.

gibhunter

Member
Aug 30, 2002
48
0
0
I sent a bad cpu to them (though I think it might've been the memory). It was a socket 939 Athlon 64 3200+ based on the Winchester core. I did not try or plan to overclock it. Within a week, I got back a brand new in an unopened box Athlon 64 3800+ Being greedy I was hoping for the Venice, but the Newcastle will still do.

See, that's customer service, you send a bad 3200+ and get back a brand spanking new 3800+. Kudos to AMD!
 

TuxDave

Lifer
Oct 8, 2002
10,571
3
71
How come you're sending it directly to AMD instead of the retailer that sold it to you?
 

bjc112

Lifer
Dec 23, 2000
11,460
0
76
Originally posted by: TuxDave
How come you're sending it directly to AMD instead of the retailer that sold it to you?

Im curious myself..

I can't believe they sent you a 3800+!
 

Zebo

Elite Member
Jul 29, 2001
39,398
19
81
costs them the same to send you a 3000 or an fx.. you just got lucky.

seems a bit dishonest imo... sending in cpu not knowing if it even works or not.

Anyway hows the new one?
 

imported_michaelpatrick33

Platinum Member
Jun 19, 2004
2,364
0
0
Originally posted by: Zebo
costs them the same to send you a 3000 or an fx.. you just got lucky.

seems a bit dishonest imo... sending in cpu not knowing if it even works or not.

Anyway hows the new one?


Yes but with this action they have an AMD'er for life!
 

Zap

Elite Member
Oct 13, 1999
22,377
7
81
Originally posted by: TuxDave
How come you're sending it directly to AMD instead of the retailer that sold it to you?

Many retailers say "manufacturer's warranty only" or only offer a 7 day DOA warranty or some such crap.

seems a bit dishonest imo... sending in cpu not knowing if it even works or not.
He thought it was bad initially, at least that's what I get from what he wrote.
 

n7

Elite Member
Jan 4, 2004
21,281
4
81
Wow!

That's a damn nice little upgrade you got for free :D
 

Aenslead

Golden Member
Sep 9, 2001
1,256
0
0
Originally posted by: Zebo
costs them the same to send you a 3000 or an fx.. you just got lucky.

seems a bit dishonest imo... sending in cpu not knowing if it even works or not.

Anyway hows the new one?

I beleive its commonly refered as "luck". You know, when a wild idea just gets to you... you just do it. He did it... and he got lucky. And that's that.
 

gibhunter

Member
Aug 30, 2002
48
0
0
Actually, I wasn't being dishonest. I had two PCs to upgrade. One with this CPU was kind of flaky at first, so I just assumed it was a crappy mobo with the ULI chipset. Once I got the Abit AV8, things only got worse. I tested with another memory (Kingston PC3200 Valueram), but it was still crashing. So I took the memory out to test it with memtest on some spare machines at work. It was totally fine. After replacing the CPU with one destined for another machine, everything was good so I simplyassumed that the original CPU was bad and sent it in for replacement. The day after sending it, things started crashing again. So, fed up, I bought some Kingston HyperX memory and since then everything has been perfect. The other memory works beautifully in an Asus A8V motherboard with an extra fan to cool it.

To make long story short, the OCZ Premier memory was overheating and causing crashes. The ULI and Abit place dual channels right next to each other. This causes little air circulation and the memory is prone to overheating. The Asus A8V on the other hand (and NForce2 mobos at work) have dual channels with one empty slot in between. This is enough space to let this memory work quite well. Due to A64's speed however, it still requires an extra fan in the case to blow out the hot air (I usually left this job to the power supply fan in order to minimize the fan noise).

Kingston HyperX is running at slower timings than that Premier memory and it barely gets warm to the touch, so being next to each other on the Abit doesn't do any harm, even without another fan to ventilate the case.

So yeah, it was probably my fault and the CPU was most likely fine, but at the time, it was an honest mistake.
 

gibhunter

Member
Aug 30, 2002
48
0
0
Originally posted by: TuxDave
How come you're sending it directly to AMD instead of the retailer that sold it to you?

Because it was just over a month since I purchased it, I dealt with AMD before and knew that it was going to take less time and hassle than if I tried to go through the online retailer.
 

sangyup81

Golden Member
Feb 22, 2005
1,082
1
81
Originally posted by: gibhunter
I sent a bad cpu to them (though I think it might've been the memory). It was a socket 939 Athlon 64 3200+ based on the Winchester core. I did not try or plan to overclock it. Within a week, I got back a brand new in an unopened box Athlon 64 3800+ Being greedy I was hoping for the Venice, but the Newcastle will still do.

See, that's customer service, you send a bad 3200+ and get back a brand spanking new 3800+. Kudos to AMD!

3800+ Newcastle eh? You did them a favor since they were probably trying to get rid of those!
 

n7

Elite Member
Jan 4, 2004
21,281
4
81
True, but overall, he got a much better CPU, since i'm sure even a 3800+ NewCastle would OC to similar levels as a Winchester.
 

gibhunter

Member
Aug 30, 2002
48
0
0
Originally posted by: sangyup81
3800+ Newcastle eh? You did them a favor since they were probably trying to get rid of those!

I wasn't going to overclock. For me, it's a free upgrade.
 

Duvie

Elite Member
Feb 5, 2001
16,215
0
71
My sons 2100+ Xp went bad and they sent me a 2200+...reason was they had no 2100+ in stock....That is either a good sign or a bad one....They either have had to send a ton of 3200+ replacements or sold every damn one of them and have non for warranty purposes...
 

Markfw

Moderator Emeritus, Elite Member
May 16, 2002
27,254
16,110
136
Originally posted by: Duvie
My sons 2100+ Xp went bad and they sent me a 2200+...reason was they had no 2100+ in stock....That is either a good sign or a bad one....They either have had to send a ton of 3200+ replacements or sold every damn one of them and have non for warranty purposes...

Well, I haven't had the pleasure yet. I even had a crap PSU take a motherboard out, and the cpu (xp1700) survived ! I have to date, out of about 80 AMD cpu,s have NONE that died for any reason. Cudos AMD for a good product !!