Thanks, Fornax. Here's what I've done so far.
I left msgs with "customer support" (menu option 5, which goes right to Julie's voicemail) on Thursday and again Friday. On Monday, I called and selected the sales option in the menu, and got a live person. He connected me to a very nice man who I think was the store manager... while he couldn't do much, he told me to email orders@consumerdepot.com with "URGENT" and the order # in the subject line, and told me he would send a note along ahead of me asking them to take care of me. (apparently, the store is on a different phone system than the online operation.) I also tried calling the number posted on my credit card statement, but that number deals only with eBay auctions.
I then filed a formal complaint with BBB. Though it said they don't mediate disputes with CD anymore, it will be on record and they do at least forward it to the regulatory authorities.
I then called my bank, and began the dispute process. It will take about a week before I get their written affidavit to sign and return, so I got that rolling right away. This afternoon, I sent that email over to to orders@consumerdepot.com, explaining in detail what happened, expressing my disappointment in not getting a phone call returned, and explainging how my situation was outside the bounds of their return policy. I politely demanded either a no-cost-to-me exchange for a 100% functional Klipsch Promedia set that met their advertised description or a 100% refund of all charges plus a credit or shipping account number for the return.
I have a distinct feeling that it will be my bank that actually gets resolution on this, but I'd rather they just fix it and save me the trouble. I'll keep ya posted!
I left msgs with "customer support" (menu option 5, which goes right to Julie's voicemail) on Thursday and again Friday. On Monday, I called and selected the sales option in the menu, and got a live person. He connected me to a very nice man who I think was the store manager... while he couldn't do much, he told me to email orders@consumerdepot.com with "URGENT" and the order # in the subject line, and told me he would send a note along ahead of me asking them to take care of me. (apparently, the store is on a different phone system than the online operation.) I also tried calling the number posted on my credit card statement, but that number deals only with eBay auctions.
I then filed a formal complaint with BBB. Though it said they don't mediate disputes with CD anymore, it will be on record and they do at least forward it to the regulatory authorities.
I then called my bank, and began the dispute process. It will take about a week before I get their written affidavit to sign and return, so I got that rolling right away. This afternoon, I sent that email over to to orders@consumerdepot.com, explaining in detail what happened, expressing my disappointment in not getting a phone call returned, and explainging how my situation was outside the bounds of their return policy. I politely demanded either a no-cost-to-me exchange for a 100% functional Klipsch Promedia set that met their advertised description or a 100% refund of all charges plus a credit or shipping account number for the return.
I have a distinct feeling that it will be my bank that actually gets resolution on this, but I'd rather they just fix it and save me the trouble. I'll keep ya posted!
Facebook
Twitter