Originally posted by: Digobick
For tube TVs I don't think you can beat a Sony. My 27" has survived for 9 years and 3 different moves across state. I also have a 19" Sony Trinitron monitor that my friends drool over. The picture quality on both is pretty great.
Originally posted by: Doggiedog
The spirit of my dead 2 YO top of the line $2,700 Sony 36XBR400 begs you!!
Sonys are crap and nothing like what they used to be. I was an all Sony person but after the way I was treated by them when my TV died, I vowed never to buy their junk again. My experience wasn't an isolated one either. There are tons of stories online about Sony their crappy products and customer service.
I thought they only had a One Year warranty? If so, why should they help you when the warranty has expired? That's what extended service plans are for.
Why should they help me? Because they produced a defective TV that did not break because of negligence. Many many people with my same TV have suffered the same problem. The problem has to do with a defective D-board (a $500 part) that Sony put in the TV which goes bad because of design defects. Many people have reported an issue with this yet they deny there is a problem.
The same is true for practically all of Sony's DVD players. They tend to go bad after a year to a year and a half. There is a defective transistor in their circuit boards that is exceptionally suseptable to heat failure. If the DVD player is not placed in an open area it will fail from heat related issues in a year.
Just read some of these reviews. and here. I had the even higher end S550 but that one died too the same way.
Regardless of whether or not my warranties expired, you would expect better treatment from a company than "too bad" and "don't believe everything you read on the Internet" especially when you only recently bought the highest end CRT TV they offered. If it's a design defect on Sony's part, fess up and take care of your customers. If they had at least tried to somehow placate me I wouldn't have gone out and spent another $2500 bucks on a Panasonic TV and might have considered a Sony again. But since they didn't and treated me like sh!t, they just lost a big sale and will never see a cent from me again if I can help it.
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