Just got scammed out of a $20 rebate! PISSED OFF!!!

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Dragnov

Diamond Member
Apr 24, 2001
6,878
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Yes, I have copies of everything.
Yes, I have a record of my calls.

But they keep giving me the fsckin run-a-round.

I'm not that desperate for $20, but the fact that they are lying out of their @ss is just absurd! I can't believe they are alowed to get away with this BS.


Details.

Sent in $20 rebate for K-Byte memory through Best Buy.
1. Didn't recieve for a long time, so call in and check. Automated system says its out.
2. Still didn't recieve it so I talk to CSR, says UPC invalid. WTF?! Why did they say it was out? Sent in fax with a copy.
3. Call back later and they say they can't process it!
4. Call Best Buy now (instead of K-Byte) and they monitor the call to K-Byte and keep a record. I THOUGHT all was worked out because the K-Byte CSR told me that she got the fax and all, but the system for some reason is not accepting the VALID UPC. She said so herself, and said she sent it to have it dealed with. Told me to call back in 9 days to check on it.
5. Call now and they said the fax was invalid. WTF?! How can the fax be clear the first time, but the second time it isn't. LYING OUT OF THEIR @SS THATS HOW. They are telling me to send it in AGAIN. TWICE they lied giving me the run around and I'm 100% sure that it ain't going to change because they repeat the same exact BS lines over and over.
6. Best Buy CSR says basically, "Too bad, try again."

I have several claim numbers. Several names. Several dates. Copies of everything. But theres NOTHING that works when the company blatantly lies. I hope there is a hell and these fsckers burn there.

Anbody know the number for Best Buy Corporate?! :|
 
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Ameesh

Lifer
Apr 3, 2001
23,686
0
0
Maxtor did the same to me for 2 $30 rebates on harddrives, totally bogus reasons and i as well kept copies of everything but they gave me soo much hassle i gave up.
 
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DaveSimmons

Elite Member
Aug 12, 2001
40,730
670
126
Complain to your state Attorney General's Office. Enough complaints and AGs can shut down fraudulent rebate scum.
 
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gunblade

Golden Member
Nov 18, 2002
1,470
0
71
Originally posted by: Ameesh
Maxtor did the same to me for 2 $30 rebates on harddrives, totally bogus reasons and i as well kept copies of everything but they gave me soo much hassle i gave up.
Click to expand...

Same experience for me. They just gave me all the sh!t and said they will only paid one not two $30 rebates.
Danm Maxtor rebate.

Eventually, I gave up and lost $30. After that I will never buy anything with two rebates.
 
O

oniq

Banned
Feb 17, 2002
4,196
0
0
I've gotten all my rebates so far.. got my HL2 cd key as well ;). To piss them off, fax the copy over a million times.
 
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TitanDiddly

Guest
Dec 8, 2003
12,696
1
0
Ask to speak with a supervisor. Repeat as nessecary, not stopping short of CEO. Work for with with Iomega and their crappy CD-RW drive.
 
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Dragnov

Diamond Member
Apr 24, 2001
6,878
0
0
Originally posted by: PhasmatisNox
Ask to speak with a supervisor. Repeat as nessecary, not stopping short of CEO. Work for with with Iomega and their crappy CD-RW drive.
Click to expand...

I have asked to speak to a supervisor multiple times, and they won't let me. :|
"Sir, I can't do that. You have to fax in a copy of your UPC"
Repeat x infinity.
:| :| :| :| :| :| :| :| :| :| :| :| :| :| :| :|
 
L

Lager

Diamond Member
May 19, 2003
9,433
0
0
Originally posted by: Gr1mL0cK
Originally posted by: PhasmatisNox
Ask to speak with a supervisor. Repeat as nessecary, not stopping short of CEO. Work for with with Iomega and their crappy CD-RW drive.
Click to expand...

I have asked to speak to a supervisor multiple times, and they won't let me. :|
"Sir, I can't do that. You have to fax in a copy of your UPC"
Repeat x infinity.
:| :| :| :| :| :| :| :| :| :| :| :| :| :| :| :|
Click to expand...

Saulbadguy working there?!

Anyways, try calling back and get a different csr.
 
D

Dragnov

Diamond Member
Apr 24, 2001
6,878
0
0
Originally posted by: coldcut
Originally posted by: Gr1mL0cK
Originally posted by: PhasmatisNox
Ask to speak with a supervisor. Repeat as nessecary, not stopping short of CEO. Work for with with Iomega and their crappy CD-RW drive.
Click to expand...

I have asked to speak to a supervisor multiple times, and they won't let me. :|
"Sir, I can't do that. You have to fax in a copy of your UPC"
Repeat x infinity.
:| :| :| :| :| :| :| :| :| :| :| :| :| :| :| :|
Click to expand...

Saulbadguy working there?!

Anyways, try calling back and get a different csr.
Click to expand...

Have tried. They all repeat the same lines they got from their intruction manual.
 
T

TitanDiddly

Guest
Dec 8, 2003
12,696
1
0
Originally posted by: Gr1mL0cK
Originally posted by: PhasmatisNox
Ask to speak with a supervisor. Repeat as nessecary, not stopping short of CEO. Work for with with Iomega and their crappy CD-RW drive.
Click to expand...

I have asked to speak to a supervisor multiple times, and they won't let me. :|
"Sir, I can't do that. You have to fax in a copy of your UPC"
Repeat x infinity.
:| :| :| :| :| :| :| :| :| :| :| :| :| :| :| :|
Click to expand...


Then what you do is this- next time you call in, before the conversation gets started, just get wicked pissed. Now ask for their name, service ID number, anything and everything that would identify them to a supervisor. Ask one thing. When the give you an unsatisfacotry answer, yell, scream, kick, bite, and scratch to see a supervisor. Remind them that you have their information. Mention the word 'lawyer' at one point, to or about the manager.
 
L

Lager

Diamond Member
May 19, 2003
9,433
0
0
Originally posted by: Gr1mL0cK
Originally posted by: coldcut
Originally posted by: Gr1mL0cK
Originally posted by: PhasmatisNox
Ask to speak with a supervisor. Repeat as nessecary, not stopping short of CEO. Work for with with Iomega and their crappy CD-RW drive.
Click to expand...

I have asked to speak to a supervisor multiple times, and they won't let me. :|
"Sir, I can't do that. You have to fax in a copy of your UPC"
Repeat x infinity.
:| :| :| :| :| :| :| :| :| :| :| :| :| :| :| :|
Click to expand...

Saulbadguy working there?!

Anyways, try calling back and get a different csr.
Click to expand...

Have tried. They all repeat the same lines they got from their intruction manual.
Click to expand...

How about going to your local best buy and get your rebate validated there?

 
bradruth

bradruth

Lifer
Aug 9, 2002
13,479
2
81
I just got a $20 rebate from Kingston memory that I bought at Office Max...I bought the ram last summer and this was the "third" time they'd "sent" it. I had them switch addresses and it was delivered to my dorm (after trying my usual address twice).
 
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Dragnov

Diamond Member
Apr 24, 2001
6,878
0
0
How about going to your local best buy and get your rebate validated there?
Click to expand...
Best Buy B&M has no power over rebates. They give you the same generic rebate status number that I have called multiple times. I know because I worked there.

The best I can hope for is to make a scene, and hope the manager gives me a $20 GC to get off his/her back... which I may very well do. (And no I highly doubt the BB I worked at will give it to me because the managers were idiots and I doubt they will even remember me... VERY high turnover rate.)
 
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TechnoKid

Diamond Member
Feb 12, 2001
5,575
0
0
Originally posted by: DaveSimmons
Complain to your state Attorney General's Office. Enough complaints and AGs can shut down fraudulent rebate scum.
Click to expand...

This is the best way to get their attention. Draft a letter, and send one to the rebate company (by certified mail), BestBuy and the state attorney general. You will see results in no time doing this. Thats what your AG is for, well not exactly, but they are there for you in matters like this. Contacting your AG can also help you in warranty fraud, all that stuff.
 
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SherEPunjab

Diamond Member
Oct 23, 2002
3,841
0
0
i haven't received my $200 dell rebate yet, from a purchase in DEcember. I just sent a nasty email to them. will wait and see what happens. all i know is, they will pay through their nose if i dont' get my rebate.
 
allisolm

allisolm

Elite Member
Administrator
Jan 2, 2001
25,111
4,627
136
There is a Rebate thread in Hot Deals which, on the first page, has several phone numbers to call for Best Buy. Included is the number for customer relations.

On the best Buy site, click on "About Us" at the bottom, then click on management (under press room) , then click on "contact us" on the left. That gives you some public relations honchos to try.

Hope this helps and good luck!
 
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Thegonagle

Diamond Member
Jun 8, 2000
9,773
0
71
Write a letter to this guy's office. The address is at the bottom left of the page. You might never see your $20 for it, but for $0.37, you can at least add another Best Buy complaint to their list. (Best Buy is a Minnesota-based corporation.)
 
Regs

Regs

Lifer
Aug 9, 2002
16,665
21
81
Originally posted by: oniq
I've gotten all my rebates so far.. got my HL2 cd key as well ;). To piss them off, fax the copy over a million times.
Click to expand...

You know that actually sounds like a...funny. idea. lol.
 
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