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Just got blocked on twitter by a company *pics*

I

isekii

Lifer
posted what a crap job they did in shipping me my order and posted photos of the packaging.
Got blocked immediately.

great way to run their social media.

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Tracking info

https://www.fedex.com/apps/fedextra..._list=9612804041429182225082&language=english
 
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There is a company making money doing that, post a critical comment and they send multiple objections to your post and get it pulled.
 
Is social media the right forum to make a complaint? Or were you trying to publicly shame them? :hmm: I probably would have blocked you as well.

Shouldn't you be mad at the shipping company?
 
SamQuint said:
Is social media the right forum to make a complaint? Or were you trying to publicly shame them? :hmm: I probably would have blocked you as well.

Shouldn't you be mad at the shipping company?
Click to expand...

Yes most companies handle complaints and cs via social media. Not only do social media reps have more authority than call center reps, they work directly with the executive team to resolve issues. Bestbuy/T-mobile are a few examples.

I didn't even post until after I opened my package to see the insides all beat up.
I'm not mad at Fedex but it was roadrunnersports that packaged it incorrectly along with putting an incomplete shipping address. I was a paying VIP subscriber. (now no more)

Because they missed the floor number of my office building. It came to NYC from Cali, then returned to Cali, rerouted back to NYC.
Something that could've been re-routed in a day took close to 3 weeks.

There's no reason why the package should've been sent back all the way to Cali. I called the company to resolve the shipping address issue with fedex literally an hour or two after fedex made an attempt and seems like they even failed to do that.

I was just annoyed with the whole experience.
 
Didn't know you could block which limits the audience. Isn't that the whole point of social media? I mean from Twitter's perspective.
 
You should actually be praying you don't get a cease & desist letter, or get threatened with a lawsuit.

That's what smaller companies seem to be doing nowadays when you give negative reviews online.
 
In defense of this company, how are they supposed to know what you're posting is legit. That's the problem with social media. Anyone can make stuff up and post it online. For instance, look at the KFC rat scandal that happened a few weeks ago. That was actually fake. With practically everyone using social media, companies are very protective over their image today.

I'm not saying what they did to you was right. And, you probably have a legitimate complaint. I'm just saying look at it thru the eyes of big and small businesses today.
 
Mai72 said:
In defense of this company, how are they supposed to know what you're posting is legit. That's the problem with social media. Anyone can make stuff up and post it online. For instance, look at the KFC rat scandal that happened a few weeks ago. That was actually fake. With practically everyone using social media, companies are very protective over their image today.

I'm not saying what they did to you was right. And, you probably have a legitimate complaint. I'm just saying look at it thru the eyes of big and small businesses today.
Click to expand...

asking for more information instead of blocking the user is probably the first step.
 
rh71 said:
Didn't know you could block which limits the audience. Isn't that the whole point of social media? I mean from Twitter's perspective.
Click to expand...

No twitter is about YOU telling everyone else what YOU think. It's only about feedback so much as feeding your ego with the # of followers.
 
Imp said:
You should actually be praying you don't get a cease & desist letter, or get threatened with a lawsuit.

That's what smaller companies seem to be doing nowadays when you give negative reviews online.
Click to expand...

All that has to happen is some smart consumer with some cash getting a good lawyer and that backfiring on a few companies for quite a sum of cash to put a stop to that nonsense.
 
OP, are you sure that company handles customer support issues through Twitter? Just because some do doesn't mean all do. The other thing is, did you contact them directly (I don't consider Twitter to be direct contact, I'm talking about their phone/e-mail support) first? I see you contacted them about the shipping issue but not sure if you did that once you received it.

ImpulsE69 said:
All that has to happen is some smart consumer with some cash getting a good lawyer and that backfiring on a few companies for quite a sum of cash to put a stop to that nonsense.
Click to expand...

That's happened but it hasn't stopped other companies from doing it. Hell it hasn't stopped some of those companies that got hammered over it doing it. Ars has had a bunch of articles (there's a bus charter company in Illinois who's owner is full on crazy and has been taken to court over it and he hasn't stopped being a major shithead). Generally the companies will back off once it hits social media and they get backlash. The problem is I don't know that that is actually accomplishing anything as I have a hunch a lot of these companies are just appeasing the individual situations and not changing things overall. Often times you can tell how utterly clueless and/or malicious the companies are, and I have a hunch that public shaming doesn't actually get them to understand, they just feel they got attacked (likely in their mind completely unfairly).
 
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