Just got back from the grocery store. . .arguing with dimwit clerk

Originally posted by: Zenmervolt

Originally posted by: SampSon
Most of the time you have to purchase the specified number of items to get the sale price. The computer will ring up a single item sale, at normal price. The sale is for a certain number of items for a certain price, you didn't meet that criteria.

In some states the store must give you the sale price for buying a single item in thoes types of sales if you ask. They are not required to offer it to you.

In the end you were the person who held up the line arguing with the cashier and then the manager over a dollar.

I have never once had a grocery store require that the entire lot be purchased to get the sale price. Must be something that they do in Canada, but they sure as hell don't require that here in the US. At least not in any of the few dozen chains I've been in throughout at least 25 states.

ZV

CVS works that way (I think most drug stores do too) - when their ad says "2 for $3" it means they're something like $1.75 each or $1.50 purchased in pairs. Needless to say, I now have 2 packs of Ricola cough drops that I'll never use. :|

 

[Baked]

What kinda backward hick town you live in? The check-out computer can't do the math?

 

Originally posted by: Zenmervolt

Originally posted by: SampSon
Most of the time you have to purchase the specified number of items to get the sale price. The computer will ring up a single item sale, at normal price. The sale is for a certain number of items for a certain price, you didn't meet that criteria.

In some states the store must give you the sale price for buying a single item in thoes types of sales if you ask. They are not required to offer it to you.

In the end you were the person who held up the line arguing with the cashier and then the manager over a dollar.

I have never once had a grocery store require that the entire lot be purchased to get the sale price. Must be something that they do in Canada, but they sure as hell don't require that here in the US. At least not in any of the few dozen chains I've been in throughout at least 25 states.

ZV

I have had that happen numerous times before throughout new york state. I don't know if I see it much anymore, if at all.

 

[LtPage1]

Originally posted by: Chraticn

Originally posted by: episodic


What was so frakin difficult?

Graduating from elementary school.

fixed.

 

[BigJ]

Originally posted by: SampSon

Originally posted by: Zenmervolt

Originally posted by: SampSon
Most of the time you have to purchase the specified number of items to get the sale price. The computer will ring up a single item sale, at normal price. The sale is for a certain number of items for a certain price, you didn't meet that criteria.

In some states the store must give you the sale price for buying a single item in thoes types of sales if you ask. They are not required to offer it to you.

In the end you were the person who held up the line arguing with the cashier and then the manager over a dollar.

I have never once had a grocery store require that the entire lot be purchased to get the sale price. Must be something that they do in Canada, but they sure as hell don't require that here in the US. At least not in any of the few dozen chains I've been in throughout at least 25 states.

ZV

I have had that happen numerous times before throughout new york state. I don't know if I see it much anymore, if at all.

Still does happen in NYS.

 

[Kaido]

Originally posted by: episodic
I recognize that the job is drudgery, having cashiered through college. If a customer alerted me to a mistake, I would:

A. Listen
B. Look
C. Do the math


Also, customer service stinks these day. I am middle aged, but when I spend money at a place, I want to be greeted, told to have a nice day, and generally made to feel good about my choice.

So very little of how I spend my money is my choice between health insurance and taxes - so when I pick a place to shop - yes I want to be catered to.

Not at an assinine level, but at a cheerful level.

If the 50 year old cashier is bummed because of her career choice - HER problem. She can go to school and get a better job. Until then, the management of the establishments that I spend my money in need to train their employees that it is a 'service' industry - and that they are replaceable.

I hate working retail. Absolutely, positively. I hate dealing with customers. People can act so dumb and they think they can mouth off to you just because you work there. Half of my motivation to finish college is so that I never have to work retail again.

Well, it's not really that bad, but there are days when I get pretty fed up with it. I worked at Pizza Hut for a year and a half and I'm working at Staples now. Staples is actually a relief compared to Pizza Hut because it's not such a time-sensitive job, plus I'm not on commission and I don't have financial incentives for selling like some other electronics stores. I tolerate it because I have hope that I can get a better job someday.

 

[FleshLight]

Wtf?

It's 5 for $20, not 1 for $4. The cashier probably wasn't aware of the special. If you bought 5 of them and you got rang up for $25+, yes, there's a problem. But you didn't. You just pwned yourself.

 

[KarenMarie]

Originally posted by: episodic
I recognize that the job is drudgery, having cashiered through college. If a customer alerted me to a mistake, I would:

A. Listen
B. Look
C. Do the math


Also, customer service stinks these day. I am middle aged, but when I spend money at a place, I want to be greeted, told to have a nice day, and generally made to feel good about my choice.

So very little of how I spend my money is my choice between health insurance and taxes - so when I pick a place to shop - yes I want to be catered to.

Not at an assinine level, but at a cheerful level.

If the 50 year old cashier is bummed because of her career choice - HER problem. She can go to school and get a better job. Until then, the management of the establishments that I spend my money in need to train their employees that it is a 'service' industry - and that they are replaceable.

I agree with you 100%!!

I think manners from someone who is taking my money to help pay their salary should be a given. Unfortunately, that hardly ever happens these days. They get these snotty little kids behind the register who think they are doing us a favor by taking our money.

I am HUGE on manners, so it matters to me.

VeggieFrog is the same way. She stopped shopping in A&F about 2yrs ago because of it. They have to have the worst employees ever. And their clothes suck now too.

Three days ago, I was in the supermarket and this young girl was chewing gum and on her cell phone. Can you imagine?!... when the total was ready, she waited to finish her sentence on the phone... looked at me said... "89.12"... NOT your total is $89.12, or that will be $89.12, please... just "89.12".... then went right back to talking on the cell phone... I just looked at her... when she looked at me for money... I told her to get off the phone and pay attentiont to what she was doing... and I waited... and just as I was walking off, leaving my entire order there... she got off the phone... I paid her and then asked for her manager.

But I am not a nice person to begin with, so when treated like that I take offense.

 

[Zenmervolt]

Originally posted by: jumpr

Originally posted by: Zenmervolt

Originally posted by: SampSon
Most of the time you have to purchase the specified number of items to get the sale price. The computer will ring up a single item sale, at normal price. The sale is for a certain number of items for a certain price, you didn't meet that criteria.

In some states the store must give you the sale price for buying a single item in thoes types of sales if you ask. They are not required to offer it to you.

In the end you were the person who held up the line arguing with the cashier and then the manager over a dollar.

I have never once had a grocery store require that the entire lot be purchased to get the sale price. Must be something that they do in Canada, but they sure as hell don't require that here in the US. At least not in any of the few dozen chains I've been in throughout at least 25 states.

ZV

CVS works that way (I think most drug stores do too) - when their ad says "2 for $3" it means they're something like $1.75 each or $1.50 purchased in pairs. Needless to say, I now have 2 packs of Ricola cough drops that I'll never use. :|

The CVS across the street from my old apartment in Pittsburgh never did that. Odd.

ZV

 

[GoingUp]

Originally posted by: spidey07
5 for 20 means 5 for twenty.

Not one for 4.

wanna try the math again?

 

[episodic]

Originally posted by: FleshLight
Wtf?

It's 5 for $20, not 1 for $4. The cashier probably wasn't aware of the special. If you bought 5 of them and you got rang up for $25+, yes, there's a problem. But you didn't. You just pwned yourself.

No you pwned yourself by not reading my earlier posts.

 

[nageov3t]

5 for $20 =! 1 for $4

 

[Shawn]

If that were Publix you woulda gotten it free.

 

[LordMorpheus]

Originally posted by: nycxandy
Just because it's 5 for $20 doesn't necessarily mean it's 1 for $4.

Maybe it's a special discount for buying in bulk.

yeah.

I think you are the idiot here.

(edit: unless you bought 5 of them and they tried to ring it as 5.67 per one.)

 

[Svnla]

Most of the stores down here, you have to buy 5 to get the discount price of $20, can't just buy one and get the discount price.

 

[Shame]

Originally posted by: loki8481
5 for $20 =! 1 for $4

They do that shiat to make your receipt a confusing mess so you can't catch their myriad of pricing errors.

 

[ChefJoe]

I've noticed places like Staples doing that on reams of paper ($34 for 2 but $23 for one in fine print) but usually not the midwest grocery stores I grew up with (Kroger in Ohio generally). Seattle sucks for groceries... no double coupons and every single clerk asks if I want help with my bag.

 

[Krueger81]

maybe you missread the sign and the discount only applies to when you buy four boxes? hence the 5 boxes for 20 bucks. Or maybe you had to have like a max card or something.

I think everyone should have to work retail to know what kind off assholes we put up with everyday in and out.

Phil

 

[notfred]

The other day I gave a chick at a pizza place a $20. She keyed in "$10.00" into the machine by accident. After a second she says, "Can you figure out change in your head? I accidentally put that you gave me a $10".

ADD FRICKING 10 TO WHATEVER THE REGISTER SAYS, DUMBFVCK.

The total was something like $7.35, with the register saying that she owed me $2.65, and she couldn't figure out what to do with the extra $10.

 

[Dedpuhl]

Originally posted by: loki8481
5 for $20 =! 1 for $4

In my 8 years of working in customer service (and as a cashier) for Kroger, we never charged more if you didn't want to buy more than one.

If 5 for $20, then 1 for $4.

 

[vood0g]

Originally posted by: Dedpuhl

Originally posted by: loki8481
5 for $20 =! 1 for $4

In my 8 years of working in customer service (and as a cashier) for Kroger, we never charged more if you didn't want to buy more than one.

If 5 for $20, then 1 for $4.

not always the case.

 

[dabuddha]

Originally posted by: nycxandy
Just because it's 5 for $20 doesn't necessarily mean it's 1 for $4.

Maybe it's a special discount for buying in bulk.

Yep that's probably what it is. Maybe He didn't read the price sticker carefully.

 

[Keyvan]

Originally posted by: KarenMarie

Originally posted by: episodic
I recognize that the job is drudgery, having cashiered through college. If a customer alerted me to a mistake, I would:

A. Listen
B. Look
C. Do the math


Also, customer service stinks these day. I am middle aged, but when I spend money at a place, I want to be greeted, told to have a nice day, and generally made to feel good about my choice.

So very little of how I spend my money is my choice between health insurance and taxes - so when I pick a place to shop - yes I want to be catered to.

Not at an assinine level, but at a cheerful level.

If the 50 year old cashier is bummed because of her career choice - HER problem. She can go to school and get a better job. Until then, the management of the establishments that I spend my money in need to train their employees that it is a 'service' industry - and that they are replaceable.

I agree with you 100%!!

I think manners from someone who is taking my money to help pay their salary should be a given. Unfortunately, that hardly ever happens these days. They get these snotty little kids behind the register who think they are doing us a favor by taking our money.

I am HUGE on manners, so it matters to me.

VeggieFrog is the same way. She stopped shopping in A&F about 2yrs ago because of it. They have to have the worst employees ever. And their clothes suck now too.

Three days ago, I was in the supermarket and this young girl was chewing gum and on her cell phone. Can you imagine?!... when the total was ready, she waited to finish her sentence on the phone... looked at me said... "89.12"... NOT your total is $89.12, or that will be $89.12, please... just "89.12".... then went right back to talking on the cell phone... I just looked at her... when she looked at me for money... I told her to get off the phone and pay attentiont to what she was doing... and I waited... and just as I was walking off, leaving my entire order there... she got off the phone... I paid her and then asked for her manager.

But I am not a nice person to begin with, so when treated like that I take offense.

yes, manners are important, from both parties that is. and so is mutual respect. obviously whoever served you at that cash register should get fired. but for the 4 years of customer service that i've worked, i've had to deal with so many incoherent, disrespecting, bitter and impatient customers that it's unbelievable. the worse is when you greet somebody and ask them how you may help them and they're already bitter and look at you like you're out the get them somehow. like someone already mentioned, it's a huge motivation for finishing university and getting out.


for example on a few occasions, we'd get somebody who has obviously physically damaged/abused a product and comes back a few years later and demands an exchange because they were sold a faulty product, and it just so happens that in every one of these cases the said product was only ever used a couple of times. and when they're politely told that there's nothing that we can do, they get mad and upset and accuse us of poor customer service. I will not take a 300 or 400 dollar loss for your carelessness and just because you can raise your voice.

or when somebody comes in with a product that's within warranty and all is good, and you try your best to diagnose the problem and you offer to ship the product for them at no cost to them and take care of everything and they start whining that they just absolutely cannot live without a dvd player for 3 or 4 weeks and that having to repair a dvd player is absolutely ridiculous.

anywho, this could go on forever, but just because you're making a purchase, you don't get any more priority than the next person, that's what the policies are there for, so that everyone gets an equal and fair treatment. if you don't agree with the policies, then simply shop elsewhere.

 

[m3rcury]

Originally posted by: Chraticn

Originally posted by: episodic


What was so frakin difficult?

Graduating from high school.

HA. But then I was at a Giant (grocery store on east coast), and overheard the lady at the deli counter talking to a customer who just bought something.

Lady: "... what's 10% of 12$ ?"
Cust: "... I don't know. Do you have a calculator?"

Hard to believe there's people who can't do basic math, but have families and kids that they support.

 

[richardycc]

Originally posted by: amoeba
I do have to say that the mental math ability of cashiers in this country are generally not that good.

because most people in the US are stupid, sad but true.