Originally posted by: conjur
Originally posted by: RagingBITCH
Just tell them you're looking at cars. Worked for me. What cars did you look at? BTW, that was your 666th post
That's when I would have countered.
Me: "Hi! Welcome to Honda! My name is Jerry....and yours?" (As I extend my hand)
Customer: "Oh, I'm just looking."
Me: "Great! New or used?"
Customer: "New...but not sure."
Me: "Ok...are you looking for economy, utility, something sporty?"
Customer: "Well, maybe a small SUV"
Me: "Great! We have plenty of CR-Vs on the lot. In fact, since at the end of Feb. the dealership has to pay inventory tax on every vehicle left on the lot, we're running some discounts on them. Is there any color or options you'd like to have?"
And on and on.
A good salesperson can counter any objection thrown up by a customer but does so without being pressuring. Get that face time...build rapport with the customer (that's the case for ANY industry where sales are involved...not just car sales). But, then get them in the car for the demo, get the customer behind the wheel...let 'em feel it's theirs. "Hey, Bob, if you'll flip down
your sun visor. Bob, if you'll open
your glove compartment. Bob, open
your tailgate and let me show how spacious it is and how
your rear seats fold down flat very easily."