J. Crew didn't come through for me!
Dear TROMBONE:
The status of some of the merchandise you requested has changed since submitting your recent order #795xxx at jcrew.com.
Response to our sweater sale was overwhelming. As a result, we will not be able to fill your order. We regret this situation and apologize for disappointing you.
Any available items have been shipped as scheduled, unless your order contained merchandise that was part of a matching set or a gift order. These orders will be held until you contact us with further instructions.
The merchandise that has undergone a status change is listed below:
Item-Color-Sz-Status* - Expected Ship Date
51926-IND-S NA
51191-SHE-M NA
51191-SHE-M NA
51191-SHE-M NA
51191-SHE-S NA
*Status:
'BO' or 'BW' - the item is backordered-its expected shipping date is included.
'NA' - the item is sold out with no additional inventory expected.
'SR' - ready to ship.
Should you have any questions, we ask that you email us at
service@jcrew.com. If you
need immediate assistance, please call us at 1-800-851-3189 and select Option #1 to review your order with a Service Representative.
We apologize for any inconvenience this may cause.
Sincerely,
Beth Morton
Manager, E-Commerce
J. Crew