PurolatorHelp
Junior Member
Funny I never had this ninja issue with the carriers here but it does seem to happen to lot of people in the states. Though here it's usually Canada Post, FedEx or Purolator. Purolator handles the UPS packages so anything sent to be via UPS comes to me via Purolator.
The issue I have is most carriers try to deliver in the day, when I'm at work. Residential packages should be delivered any time after 5:00. Everyone is at work before that, why bother trying? In my case I work shifts so I might happen to be home if I'm on a day off, but 99% of people work 9-5ish.
Hello Red Squirrel,
I sincerely apologize for any inconvenience that may have ensued.
We understand that not all people are available during this period of time. Thats why we offer other delivery options such as; redelivery(upon request), redirect your parcel to the nearest retail or even the signature not required service.
For more details on these alternatives or any other inquiries, please feel free to contact us at customer.care@purolator.com.
Best regards,
Catherine Côté
Social Media Coordinator / Customer Care Team
Purolator Inc.www.Purolator.com
E-mail / Courriel: customer.care@purolator.com
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