Hi animeknight,
Charge backs are reported to us via the credit card companies. Credit card fraud is always a possibility when accepting payments via credit card and it is why I urge the users in this forum to follow the Seller Protection Program to a "T". Charge backs can take several months to trickle in for a variety of reasons.
Fair questions to ask and it is not meant to be seem rude:
Can PayPal verify the integrity of the individual you are sending the money to? No. Our verification measures are in place to establish identity, which helps reduce the probability of fraud.
Can PayPal make someone ship you a product that they have promised to sell you based off of a sale on another venue? No. PayPal is a payment service that allows users to pay for items via credit card or bank account.
Does PayPal take steps to protect users? Yes. Through verification ( it deters fraud, as the user has to supply more information about their identity, thereby making it less probable that they would defraud someone). In addition,our Buyer Complaint Process also allows us to spot potential problems before they arise and it actually affords the user more protection than if they had paid via check or money order. Users that use a credit card are still afforded their charge back rights, but we do ask that they contact us first about a transaction problem before initiating a charge back. Users can file a Buyer Complaint with no regards as to how they paid (credit card, PayPal balance, or funds from a bank account).
Have users been reimbursed through the Seller Protection Program or the Buyer Complaint Process?
Yes, quite a few.
I don't like seeing users defrauded either... but I do have to stick to policy when talking about these issues and I also have to remind users that we are a payment service and the end user is the one that makes the decision about whom they are sending money to (and what for).
PayPal has well over 8 million users now and the majority of transactions go through without an issue or complaint. However, as many of the users in these forums are aware, there can be fraudsters that use sites to defraud people. Areas users need to pay attention to: feedback ratings, email correspondence with the seller,etc.
My email is down today,so I won't be able to gather any cases until tomorrow.
I am sorry to hear of your issues with this individual.
Charge backs are reported to us via the credit card companies. Credit card fraud is always a possibility when accepting payments via credit card and it is why I urge the users in this forum to follow the Seller Protection Program to a "T". Charge backs can take several months to trickle in for a variety of reasons.
Fair questions to ask and it is not meant to be seem rude:
Can PayPal verify the integrity of the individual you are sending the money to? No. Our verification measures are in place to establish identity, which helps reduce the probability of fraud.
Can PayPal make someone ship you a product that they have promised to sell you based off of a sale on another venue? No. PayPal is a payment service that allows users to pay for items via credit card or bank account.
Does PayPal take steps to protect users? Yes. Through verification ( it deters fraud, as the user has to supply more information about their identity, thereby making it less probable that they would defraud someone). In addition,our Buyer Complaint Process also allows us to spot potential problems before they arise and it actually affords the user more protection than if they had paid via check or money order. Users that use a credit card are still afforded their charge back rights, but we do ask that they contact us first about a transaction problem before initiating a charge back. Users can file a Buyer Complaint with no regards as to how they paid (credit card, PayPal balance, or funds from a bank account).
Have users been reimbursed through the Seller Protection Program or the Buyer Complaint Process?
Yes, quite a few.
I don't like seeing users defrauded either... but I do have to stick to policy when talking about these issues and I also have to remind users that we are a payment service and the end user is the one that makes the decision about whom they are sending money to (and what for).
PayPal has well over 8 million users now and the majority of transactions go through without an issue or complaint. However, as many of the users in these forums are aware, there can be fraudsters that use sites to defraud people. Areas users need to pay attention to: feedback ratings, email correspondence with the seller,etc.
My email is down today,so I won't be able to gather any cases until tomorrow.
I am sorry to hear of your issues with this individual.
