It's Official: Out tech support no longer allowed to refer to "customer" as "user"

[AnyMal]

This was announced at the management staff meeting yesterday. Apparently, a lot of people complained that being called a "user" is demeaning. From now on our technicians are to refrain from the "user" regardless of situation.

Can I get a "WTF?!!" from the early AM crowd

 

[BCYL]

Why the heck is 'user' demeaning??? I dont see any problems with it...

 

[Looney]

So what are you suppose to refer them as? Guy on the other end of phone?

 

[Zugzwang152]

next thing you know, they'll want to be addressed as "your majesty" and "your highness" as well. fsck em.

 

[ROTC1983]

Originally posted by: Zugzwang152

next thing you know, they'll want to be addressed as "your majesty" and "your highness" as well. fsck em.

lol, customer service just got a whole lot worse...

 

[AnyMal]

Originally posted by: Moralpanic
So what are you suppose to refer them as? Guy on the other end of phone?

It's strictly "customer" now.

 

[Geekbabe]

Ohhhh... I can think of some clever replacement names!

 

[Looney]

How did the company come to this conclusion? Were they getting a lot of complaints from customers about being called users? Did they do a study? And what company is this?

 

[Looney]

How did the company come to this conclusion? Were they getting a lot of complaints from customers about being called users? Did they do a study? And what company is this?

 

[Looney]

Whoa, my first multiple post and it's a triple.... so that's how it's done.

 

[chiwawa626]

^ Triple post?

WTF!

 

[MikeO]

Hahaha, I cannot imagine what kind of a person actually complains to a company when they're referred as "user". Fcsking retards.. at least this proves again that people suck.

 

[TheCorm]

User is a very nice term to describe someone of the hopeless idiot PC users out there!

The best technical support in the world....Anandtech Forums....where you will almost be treated curtiously...*cough cough*

Jamie

 

[Looney]

At least you're not calling them 'newbs'. "Hey Jim, i'm transfering a newb to you. He needs an RMA on that harddrive."

 

[rockyct]

You think they would complain about something else other than being called a "user."

 

[PliotronX]

"User" is about the best term in the spectrum to describe the halfwits that call in with some of the dumbest problems. I would quit if the company I worked for accepted this policy.

 

[schdaddy]

A company I worked for referred to everyone as "Client" for the longest time; then someone decided that was no longer appropriate so they changed it to ?Customer?.

Just another example of a large company wasting time & money.

 

[AnyMal]

Originally posted by: Moralpanic
How did the company come to this conclusion? Were they getting a lot of complaints from customers about being called users? Did they do a study? And what company is this?

Yes, there were a number of complaints (the number and the names where withheld of course) and the management decided to play it safe and cave in to the politically correct crowd, though for the life of me I do not understand what's so politically incorrect about a "user".

 

[Ender]

Refer to them as 'sir'.

 

[gopunk]

maybe it has something to do with drugs? shrug

i know that we are forbidden to say "we don't deal with that"... we have to say something like "we aren't able to answer your question" or something.

 

[silverpig]

Call them fvcktards from now on... Ought to make things interesting around there for a while.

 

[Red Dawn]

We always called them "Wankers"

 

[LordMaul]

*sigh*

I have a headache...

 

[outriding]

i sometimes call them GOM...

gross operator malfunction...