User: wha?....I don't remember scheduling that!....oh the boss scheduled it....well off I go (grabs blindfold....changes event to "In Progress" and heads out door).
User: wha?....I don't remember scheduling that!....oh the boss scheduled it....well off I go (grabs blindfold....changes event to "In Progress" and heads out door).
Christ, email shouldn't be "mission-critical_" for ANY business... that's what bloody phones and hard-copy calendars are for... if your work depends on email, then they need to re-prioritize, and get with the program...
That is unless they keep all of their contacts in the contact folder in Outlook with addresses and phone numbers.
- Jan 17, 2001
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Whew - upgrade complete - all systems AOK
I am surprised to pop in and see this thread still on page 1!!!! Oh, well - Groupwise v6.5 is working and my RedHat Linux webaccess server is working perfectly too! yay!
To address a few comments - upgrading a school district mail server during finals week is just asking for problems. We choose this timeframe because it is summer - no students/classes would be impacted and many of the administrators are out (unfortunatley not all). We are talking about having only 5% of our user base here today (some administrators and maintenance personel, no faculty).
Anyway, it is done. yipee!
I am surprised to pop in and see this thread still on page 1!!!! Oh, well - Groupwise v6.5 is working and my RedHat Linux webaccess server is working perfectly too! yay!
To address a few comments - upgrading a school district mail server during finals week is just asking for problems. We choose this timeframe because it is summer - no students/classes would be impacted and many of the administrators are out (unfortunatley not all). We are talking about having only 5% of our user base here today (some administrators and maintenance personel, no faculty).
Anyway, it is done. yipee!
HAHAHA. Dude, I feel your pain. I get this a lot.Originally posted by: ScoobMaster
Grrrrrr!!
My co-worker and I are upgrading our mail server this morning (going to Novell GroupWise v6.5). We have sent out several memos for the past 2 weeks indicating that the server will be unavailabe today due to the upgrade. We have been into the project for a little over an hour now and we have had 6 people already ask when it will be done and back up (they have ULTRA IMPORTANT things that have to be done today and SOON!)
WTH(!) Do these people read the memos and plan accordingly? We even had a few express total shock and dismay ("what do you mean the mail server is down?!! I NEED to access my calendar!!!!!!! How long before it is back up???!!!")
I have to resist the temptation to tell them that the process would finish quicker and have less of a chance for mistakes if clueless users would quit interrupting us!!!!!!!!
end of rant!
(apologies to ATOTers - I had to blow off some steam here!)
In fact, we've gotten to the point of only doing maintenance (non-emergency) on weekends or after hours to reduce the complaints, and even then people complain, complain, complain. It's a no win situation it seems.
Originally posted by: ScoobMaster
Grrrrrr!!
My co-worker and I are upgrading our mail server this morning (going to Novell GroupWise v6.5). We have sent out several memos for the past 2 weeks indicating that the server will be unavailabe today due to the upgrade. We have been into the project for a little over an hour now and we have had 6 people already ask when it will be done and back up (they have ULTRA IMPORTANT things that have to be done today and SOON!)
WTH(!) Do these people read the memos and plan accordingly? We even had a few express total shock and dismay ("what do you mean the mail server is down?!! I NEED to access my calendar!!!!!!! How long before it is back up???!!!")
I have to resist the temptation to tell them that the process would finish quicker and have less of a chance for mistakes if clueless users would quit interrupting us!!!!!!!!
end of rant!
(apologies to ATOTers - I had to blow off some steam here!)
you should upgrade servers over the weekend so you dont screw with everyones productivity during the normal work week.
Being a SysAdmin myself, I feel your pain!
Give the guy a break, people. I'm sure he scheduled it for the proper time. Nowadays taking ANY system down at ANY time generates complaints.
For example: We had scheduled a line test for a PRI-T1 line we were having trouble with (users dial in on it).
We had advertised the time a week (and then a day) prior, and starting testing the line at 4am Sunday morning.
I kid you not, five minutes after we started testing... the helpdesk (manned 24/7) got a call. Someone was trying to dial in at 4am to check their email! aarrrgghhh! Yes, it was 4am for them, they were in the same timezone.
The call was transfered to me and the convo went kind of like this:
User: "Hey I can't dial in to check my email."
Me: "That's because it's down for testing. We sent out an email about it, do you remember getting it?"
User: "Oh yeah, I forgot about it. Well, I really need to check my email for something important. Can you stop testing and let me dial in for a few minutes?"
You can imagine how the convo went from there.
Give the guy a break, people. I'm sure he scheduled it for the proper time. Nowadays taking ANY system down at ANY time generates complaints.
For example: We had scheduled a line test for a PRI-T1 line we were having trouble with (users dial in on it).
We had advertised the time a week (and then a day) prior, and starting testing the line at 4am Sunday morning.
I kid you not, five minutes after we started testing... the helpdesk (manned 24/7) got a call. Someone was trying to dial in at 4am to check their email! aarrrgghhh! Yes, it was 4am for them, they were in the same timezone.
The call was transfered to me and the convo went kind of like this:
User: "Hey I can't dial in to check my email."
Me: "That's because it's down for testing. We sent out an email about it, do you remember getting it?"
User: "Oh yeah, I forgot about it. Well, I really need to check my email for something important. Can you stop testing and let me dial in for a few minutes?"
You can imagine how the convo went from there.
that is really stupid, email is vital for almost all the companies i have worked with, only old farts like you actually use hard copy calendars
That's why we generally plan upgrades for offhours/weekends. That way less chance someone will need to access the system and be affected. I see it has already been mentioned numerous times but, I still needed to say it.
Apparently it IS important to some people or they wouldn't be B&Ming. So, next time plan for a weekend.
and that's why there are tests done and backout plans prepared. Worst case on Monday you can restore server to previous state and go from there. That's a Royal PITA if it comes to that... which is why there are tests / pilots done first.
If the company / CFO doesn't want to pay for any of that stuff, then tell the people who complain about it being down to go talk to him/her and leave you alone.
Apparently it IS important to some people or they wouldn't be B&Ming. So, next time plan for a weekend.
and that's why there are tests done and backout plans prepared. Worst case on Monday you can restore server to previous state and go from there. That's a Royal PITA if it comes to that... which is why there are tests / pilots done first.
If the company / CFO doesn't want to pay for any of that stuff, then tell the people who complain about it being down to go talk to him/her and leave you alone.
It shouldnt matter if you do upgrades on weekends or during the middle of the week. I for one do our upgrades on friday, screw what anyone else thinks. I dont work weekends, if it is not finished friday at 5, then I start again monday at 8:30! Learn to improvise!
didn't read the whole thing.
What the heck are you doing touching a server during the week and not doing the work on the weekend?
What the heck are you doing touching a server during the week and not doing the work on the weekend?
Email is _THE_ mission critical app for many companies. (The other candidate might be a database server.)
My company would come to a standstill if we had no email. We wouldn't be able to serve our customers, who depend on email to communicate with us.
Read everything before slamming him.
5% of the employees are there - that's fair game to me to do server work, especially when there's plenty of warning, and it won't take all day.
I come in on weekend for big projects, or anytime when I *know* the server will be totally inacessable for long periods.
Oh, and try making it so the web doesn't work anymore but e-mail does - then you'll get REAL complaints.
5% of the employees are there - that's fair game to me to do server work, especially when there's plenty of warning, and it won't take all day.
I come in on weekend for big projects, or anytime when I *know* the server will be totally inacessable for long periods.
Oh, and try making it so the web doesn't work anymore but e-mail does - then you'll get REAL complaints.
<Lumberg> Ummm yeah, did you get the memo for the coversheet we have to put on top of the TPS reports?</lumberg>
I did not say it was not vital, I simply said that if you can't do your job because email is down, or under maintenance, then you have to be able to figure out how to use the little "talky-box" beside you on your desk... Obviously, for larger companies, email is more important in terms of collaboration and scheduling... BUT, having something for a backup helps...
and BTW, I'm only 25... "old fart"...
I got a better one for you.
I was at work yesterday and a VP walks up to me (almost in tears) stating that she accidentally deleted everything in her Inbox. I asked, "How did you do that?" and she said, "I thought I was cleaning out my sent items and after I selected empty deleted items folder, I realized it was the wrong mail!"
I wanted to piss on her cheek!
I was at work yesterday and a VP walks up to me (almost in tears) stating that she accidentally deleted everything in her Inbox. I asked, "How did you do that?" and she said, "I thought I was cleaning out my sent items and after I selected empty deleted items folder, I realized it was the wrong mail!"
I wanted to piss on her cheek!
SaigonK
Diamond Member
Bah! You didi a downtime during the week? Crap i would kill for that!
We have ONE downtime every quarter, and in those 12 hours we have to get everything and anything done that we can.
We have ONE downtime every quarter, and in those 12 hours we have to get everything and anything done that we can.
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