IT Support Ticket Software?

[daweeze02]

As of now all the stuff I fix is just done through email notifications of problems, but my boss wants to know of any good web-based it helpdesk ticket software. I know theres lots of network admins, helpdesk guru's in here. Thanks guys.

 

[n0cmonkey]

SugarCRM?

 

[robphelan]

we use a product called Magic

 

[daweeze02]

keepem coming

 

[akenbennu]

HP Openview or Peregrine ServiceCenter

 

[EagleKeeper]

dig around sourceforge.net

 

[tfinch2]

When I worked at my University's helpdesk, we used Magic.

 

[jfall]

Kayako
Cerberus
Deskpro

 

[pcthuglife]

I wrote my own PHP/MySQL system. If you know any web dev language a project like this is as basic as they get.

 

[Rage187]

Case Central via Clarify

or

GOFR from Gametech

 

[Oakenfold]

I think my company uses something called track it?
Not sure if it's web based though.
Ask me in a month when I'm done with the audit and I'll let you know.

 

[SinNisTeR]

Ahh... the good ol days when I had to search around for something like this.. I ran across ServiceDesk Plus from Adventnet and it does everything we need it to do. I love the interface, domain integration, reports, etc.

Link

 

[DaveSimmons]

We use Kayako at work and it's OK.

 

[AmigaMan]

Request Tracker and Bugzilla.

 

[melchoir]

Track-It

 

[MoobyTheGoldenCalf]

We use GWI at our place: http://www.gwi.com/

 

[Churnd]

We use Heat: http://www.prior-analytics.com/solutions/heat.html. It's "ok".

I've heard that Footprints is better: http://www.unipress.com/footprints/deploy.html