- Jan 12, 2004
- 11,078
- 11
- 81
So, I'm working away on a migration project and a user comes to my cube:
<User> I'm having such problems today! I need you to listen to me because no one will listen to me!
<Me> Oh yea? Ok, what's going on?
<User> Well, I cannot get to Google at all.
<Me> Really?
...at this point I turn around, load up my browser and go to www.google.com with success. I turn back around and look at her:
<Me> Well, everything appears to work fine here. Lets go take a look....
We walk over to her desk and she sits down.
<User> Look! Watch! No one believes me! (types in address in Start Button > Run, browser loads up, and our filter catches it blocking access with a warning page). SEE! SEEE! >:-/
<Me> What the....that's odd. (I sit down, load up her browser and type in "google.com". The page loads up fine)
<User> What did you do here?! What did you do to my account?
<Me> Woa woa, hold on one second. Sit down and type in the address again with the browser. (the user does so and again the proxy filter warning page comes up)
<User> WHAT IN THE WORLD! Is my internet down? See, you've probably done something to my account! Are you guys watching me?
<Me> *sigh* (I look closer at the filter warning and see that she's been typing "goggle.com" the entire time and not "google". I point this out by showing her the filter error message "Warning! You're trying to access www.goggle.com!" and her history).
<User>How did that HAPPEN?!?! Is it because of the email Mainteneance you guys did over the weekend?
<Me> .......
<User> I'm having such problems today! I need you to listen to me because no one will listen to me!
<Me> Oh yea? Ok, what's going on?
<User> Well, I cannot get to Google at all.
<Me> Really?
...at this point I turn around, load up my browser and go to www.google.com with success. I turn back around and look at her:
<Me> Well, everything appears to work fine here. Lets go take a look....
We walk over to her desk and she sits down.
<User> Look! Watch! No one believes me! (types in address in Start Button > Run, browser loads up, and our filter catches it blocking access with a warning page). SEE! SEEE! >:-/
<Me> What the....that's odd. (I sit down, load up her browser and type in "google.com". The page loads up fine)
<User> What did you do here?! What did you do to my account?
<Me> Woa woa, hold on one second. Sit down and type in the address again with the browser. (the user does so and again the proxy filter warning page comes up)
<User> WHAT IN THE WORLD! Is my internet down? See, you've probably done something to my account! Are you guys watching me?
<Me> *sigh* (I look closer at the filter warning and see that she's been typing "goggle.com" the entire time and not "google". I point this out by showing her the filter error message "Warning! You're trying to access www.goggle.com!" and her history).
<User>How did that HAPPEN?!?! Is it because of the email Mainteneance you guys did over the weekend?
<Me> .......
Why not just help them out, point them in the right direction instead of being arrogant about it?
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