IT people, what common problems gets you agitated?

[bwnv]

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ROFL

 

[Linflas]

Anything Windows 98. I cannot wait until the last one of these POS Win 98 machines hits the garbage pile. I would rather support a room full of NT 3.51 machines than these things.

 

[Linflas]

Originally posted by: trmiv
When users are convinced the "network is slow" because of something you did. Like you have a fricking dial you can turn to speed it back up.

Or when I go to a department to do one ticket, and the user announces the entire department "The computer guy is here, does anyone need anything fixed?"

Yeah that 2nd thing is a winner too.

 

[alien42]

ID10T errors

 

[Linflas]

Originally posted by: rudder
Being unable to uninstall Novell client because there would be 3000 helpdesk calls because the login would be different and no one could cope.

Worked in a Federal Gov site once that not only could we not turn off the "Remember last User" login feature but if we logged in with our admin accounts we had to log back in with the users account because we could not expect them to remember their user IDs. Their user IDs were all FirstnameMILastname.:roll:

 

[Leper Messiah]

Originally posted by: rudder
Being unable to uninstall Novell client because there would be 3000 helpdesk calls because the login would be different and no one could cope.

YES!! AGH!!!. I have to switch over 800PCs to from novell to windows login this summer, and when all the teachers come back, I just know they're going to be calling me up. oh well, boss pays for the cell phone anyways...

Other ones. Why the F*ck do you call tech support for a frickin' paper jam?

At our company, we have a ticket based system, and when someone marks the ticket "Urgent" it automatically sends a call to the person on duty. I get 4-5 of these a day, for the most mudane things.

Supporting Macs. I think Macs should be banned. Esp. the 5 year old I-macs with the hockey puck mouse and only one button! Where the F*ck is my right click?

Recovering people's outlook deleted files, and for that manner, anything someone deleted and suddenly want back.

As aforementioned, I work at a school right now, and the number of people who can't open their word docs, because MS is so frickin' GHEY as to not make MS works compatable with office XP is amazing. and there's not a damn thing I can do, execpt tell the kids to do their projects over. (Or go DL a cracked version of pro, i guess)

 

[Leper Messiah]

Originally posted by: mitaiwan82
PC LOAD LETTER?

we have about a dozen Laserjet 4s still in service. I crack up everytime I have to work on one...

 

[Patt]

Changing requirements. You document their requirements, build them a solution, and since it doesn't match the clusterfvck in their mind's eye exactly, they change the requirements, even though you have no time budgeted for it.

Oh, and just as bad ... where I work I'm doing a lot of application support, when in truth I'd rather be programming. So, I mention this to my supervisor, whose response was that I didn't have the time for that right now, and we'd be contracting out a project I've been working on for 6 months in my spare work time. Our contractors charge approximately 3x what I make (minimum), and we get no support. I figure we should contract out the application support, and let me do the things I'm interested in. If this doesn't change, I'll be outta here before the new year rolls.

 

[sjetexas]

Annoying idiots who complain about their perfectly functioning computer, just so I will get them a new faster one.

Passwords. Enough said.

People who say "Well, it was working yesterday!". Well NO S%*T!! Everything works before it breaks.

 

[Steve]

Originally posted by: rudder
Being unable to uninstall Novell client because there would be 3000 helpdesk calls because the login would be different and no one could cope.

People who insist they didn't log in with "Workstation Only" checked. "But I can get on the internet and send email!"

 

[ultimatebob]

Originally posted by: spacejamz

project scope creep...

Word. You fix a little server problem for some people, and somehow they think that gives them permission to ask me questions about how to fix their home computer. That's NOT my job, don't bother me when I'm busy.

 

[Demon-Xanth]

Although I'm not in IT, I have to support a number of computer based equipment. Here's the #1 pisser off:
When stuff gets unplugged, and either not plugged back in, not plugged in all the way, or plugged back in wrong.

Example:
There is a small extension cable that is used to protect the contents on the main test setup. One morning the test setup wasn't working, I go in there (a clean room), check the connections, push the cable in 1/10". It works. Next morning, they call up again, same problem. I ask them to check to make sure everything is plugged in. It's all plugged in. Go in there, it's the cable again. The next morning, this is the third morning in a row mine you, they call up again. Are you sure? Yes? Double check it. It's plugged in? Okay. I go in there, the freaking cable isn't all the way on! The bastards just lied to me over the phone! (which will lead into #2...)

 

[theknight571]

Users that won't admit that they made a mistake.

Users that need to tell me how important they are and how much money they the company is losing because they can't work on their PC.

- TK

 

[PingSpike]

Everyone has to have a personal printer in their office, even though we have plenty of solid network printers. Then they call me when they need the fvcking toner switched.

Icons missing from the desktop. Windows has had a start menu since 1995. You'd think they would realize to look there for MS Word, but no...I have to "install" it for them.

 

[Leper Messiah]

1960's era electrical wiring. I've replaced about 20 PSU's over the last year or so.

 

[fbrdphreak]

Originally posted by: theknight571
Users that won't admit that they made a mistake.

Users that need to tell me how important they are and how much money they the company is losing because they can't work on their PC.

- TK

Damn I would want to smack someone for saying that.

I'm just starting my first "IT" job today (10 hours/week, small dept of college), so I'm hoping it won't be too bad.
Of course I've been everyone elses' IT person my entire life, I've seen a few things. Stupid girl who is a friend of my gf: brings me laptop filled with virii & spyware, reformat time. Couple months later, brings it back loaded with spyware. I'm sorry, did I need to repeat the whole "don't use kazaa" part? Well, gee, I see Kazaa. I see stupid girl who doesn't even know what I mean when i say "backup your files." I see all kinds of stupid sh!t in IE history.

I wipe most spyware off that I can for free and install fvcking Firefox :roll:

 

[Rogue]

People who blame the firewall for everything. I fvcking hate that!

"Hey, I can't seem to print to my printer that's directly connected to the back of my computer with a parallel cable. God I hate the firewall! Can you fix it?"

Everyone is content to blame the firewall for everything when all else fails, including their own means of common sense and reason.

Oh yeah, I'm the firewall admin if you couldn't tell.

 

[RichUK]

Originally posted by: trmiv
When users are convinced the "network is slow" because of something you did. Like you have a fricking dial you can turn to speed it back up.

Or when I go to a department to do one ticket, and the user announces the entire department "The computer guy is here, does anyone need anything fixed?"

yeah lol .. i end up taking different routes around the office to avoid the users that will probably call me over for silly things..

I find it funny when i speak to users that call there workstation different names, for instance we refer to the W/S as the base unit and monitor with different unique reference codes for both so we can identify, when the user calls up the sayings go's "there is problem with my CPU" - "there is a problem with my hard drive" that makes me laugh.

I get really pissed when they try to question what you say on a resolution method, when they refer to their previous experience with a problem ... they seem to think they are technically inclined, when they are clearly not! and they always "state" can you check the server i am on .. trying to tell me what to do ... oooo that makes me angry :|

 

[Phelanor]

As Scott Adams once said, "If you're not a part of the solution, then there's plenty of money to be made in prolonging the problem."

 

[trmiv]

Originally posted by: Linflas

Originally posted by: rudder
Being unable to uninstall Novell client because there would be 3000 helpdesk calls because the login would be different and no one could cope.

Worked in a Federal Gov site once that not only could we not turn off the "Remember last User" login feature but if we logged in with our admin accounts we had to log back in with the users account because we could not expect them to remember their user IDs. Their user IDs were all FirstnameMILastname.:roll:

LOL, this one hits home. When we log onto the PC's with the local admin account, we have to make sure to log back in with this dummy domain user account. We don't have "remember last user" enabled, but the users get all confused if the domain is set to the local computer name.


Or how about idiots that store things in the TEMP folder? We are in the process of converting users to a new managed 2000 image. So in the process we backup their data with a custom software tool, wipe the computer, and reimage it. Well some big wig got all pissed because he lost all of his important pdfs, documents and spreadsheets. The frigging brainiac stored them in his windows temp folder. Why in the hell would you do that? Of course the tool we use is set to specifically ignore the damn temp folder. All his stuff lost. Our fault of course. :roll: Ugh.

 

[Skyclad1uhm1]

Management thinking that a consumer product will be as good as a professional product, eventhough it's 5-10 times as cheap, then trying to blame the IT department for it not working as well as they wanted it to work. And that every single time hardware has to be bought, everytime against all advice of the IT department, and every single time they had to buy the expensive professional solution later on after the cheap one cost the company several customers.

 

[Skyclad1uhm1]

Originally posted by: faboloso112
What gets me the most and I know this is very very often the case in other work places is that the CEO/President/Direct...any of those bigshots...always have the top of the line...for ex, at my college, one of the directors of a certain dept has dual 20+in dell lcd setup(dont know which ones)...bluetooth everything...brand new dell axim...color laser printer just for his own use...a dell 700m(LOADED) and a dell 9300(loaded)....and blackberry that he doesn't even know how to use....all of this with the dept money...money that could actually be going to the students(pisses me off cuz i'm both a student and a technician for all campus owned computers)....but the worst part....he's never in the office and never uses the comp for anything other than word and excel....but his secretery who is stuck with a dell gx110(back from late 90s....with a p3 600mhz, 128mb, 10gb...oh lets not forget the old school 15in CRT that hurts your eyes the minute you look at it). she does all the work and she's running out of HD space cuz of all the docs and the bastard wont even get her a new comp....hell not even a new HD...i had to grab a spare 20 gb from work and give it to her...i felt so bad for her.
sucks how the people who use the computer the most have the crappiest ones
and the people who are higher up just have the fancier one for looks

there are other pet peeves, but the one mentioned above takes the cake...and its scary how this isn't an occurance in just one dept...this is true for so so many other depts throughout the campus.

Simple solution to that problem: Exchange the mobo/proc/memory/HD/etc between the expensive new machine and the old one. If that guy actually notices his PC being slower he'll just demand a new one again, and she'll be able to work a bit better again without him knowing she got an upgrade.

 

[ultimatebob]

Originally posted by: Skyclad1uhm1
Management thinking that a consumer product will be as good as a professional product, eventhough it's 5-10 times as cheap, then trying to blame the IT department for it not working as well as they wanted it to work. And that every single time hardware has to be bought, everytime against all advice of the IT department, and every single time they had to buy the expensive professional solution later on after the cheap one cost the company several customers.

I got one even better... Management telling you that you have an "urgent" project to work on, and then not getting the details on this "urgent" project until two days before it's due. Then, the customer yells at ME for not getting it done on time, and usually gets someone else to work on it about 2 hours before I get a chance to get it finished :roll:

 

[ultimatebob]

Originally posted by: phelanor
As Scott Adams once said, "If you're not a part of the solution, then there's plenty of money to be made in prolonging the problem."

Despair.com made a poster out of that quote. I have it hanging in my office

 

[wiredspider]

Work @ a webhost...

OMG OMG my site has been down for 1 minute, 1 second, 2 second... Ugh...

I understand that it sucks having their site down, but please calm the F down! Really, the sooner you get off the phone, the sooner I can actually go address the issue!