Probably for pretty small companies that don't think about security and getting audited every 6 months.
MmmSkyscraper
Diamond Member
- Jul 6, 2004
- 9,472
- 1
- 76
If you can wait 3-4 weeks for it, you obviously don't need it badly enough. Stick a rocket up someone's arse and get it installed.
That line's too general to the point that it doesn't tell me anything. IT in what sense? Install? Backup the back-end database? Process data? In a lot of large companies those are 3 different positions.
Actually I find my post answered your question, but I will spell it out since you are trying to call me out or something.
Just because a tool displays information does not make the person who installs memory and plugs in a keyboard a "Systems Engineer". This isn't about schooling, but consider a person who is programming or engineering networks or managing 200 unix servers or administering databases being lumped in with someone who answers phone calls about your tool (PC) not functioning properly.
Those people are called HELP DESK MONKEYS.
First definition I could find for IT since your searching capabilities seem to not have evolved yet.
Information technology (IT) - Includes all matters concerned with the furtherance of computer science and technology and with the design, development, installation, and implementation of information systems and applications [San Diego State University]. An information technology architecture is an integrated framework for acquiring and evolving IT to achieve strategic goals. It has both logical and technical components. Logical components include mission, functional and information requirements, system configurations, and information flows. Technical components include IT standards and rules that will be used to implement the logical architecture.
pontifex
Lifer
- Dec 5, 2000
- 43,804
- 46
- 91
wait, you accuse me of "calling you out" or whatever, which i didn't do, but yet you just go ahead and insult me anyway? a little hypocritcal?
sounds like help desk fits perfectly under that definition of IT. I don't see help desk monkey being listed as a job position at any company.
RadiclDreamer
Diamond Member
- Aug 8, 2004
- 8,622
- 40
- 91
I'm in the same boat. I'm "the computer guy" at a large manufacturing facility and I also support 2 remote locations in the area. I support about 400-500 users by myself. If a system that runs on a server at the corporate office, which has 1200 users and 6 desktop techs and an entire floor of "IT" people, goes down, I can be at that persons desk within 30 minutes, but since it is something actually run by our "IT" department at corporate, I have to call and leave a voicemail with the correct person and or email them so I have proof that they got it, because they think that they are "IT" and I am not and it takes a week minimum to resolve a problem.
Claiming that someone that does desktop support or even helpdesk (phone) is not IT(Jack Ryan) is an insult and I would probably smack you up side the head for saying it. Desktop people have to be a jack of all trades. I don't just deal with SQL, or administer a server or 2, or check logs on switches, routers or firewalls. I do it all. I also have to learn new things on a weekly basis. New applications that "IT" wants to try, but are to lazy to to it themselves, I install it on a test machine and make sure it doesn't screw anything up in our standard image. What's that? You want to know what type of PC's to buy for the entire company? Well here's my recommendation, but I know you wont listen to it anyways.
Oh your "IT" guy that used to handle PDA's and smartphones is to backup up so you want me to take over his job while all he does now is order the devices and I configure them to connect to our exchange server and import all their contacts from their old phone to the new one, even though they don't keep their contacts in outlook.
Using the term IT when referring to people that only deal with one issue is just being ignorant.
You're definition of IT person is someone that can only do 1 thing. And judging by my "IT" department at corporate, your "IT" people are all idiots. I used to support those people when I was at corporate and they couldn't even install Windows on their new PC's without help.
It fits fine. IT is the general description in the corporate world; it works. It just breaks up into many different sections - Production Support, Application Support, Heldpesk\Desktop Support, Network Support, shit even Blackberry Support in some cases... You guys are going nowhere with this.
Jack would you consider Outlook to be an example of "information systems and applications" that deals with "system configruations" and is part of the "technilogical flow"? Because last time I checked the helpdesk monkeys support Outlook.
What do you do for a living Jack? Someone should let your employer know your a pompus prick with a bad attitude towards those that provide service on a lower level. They should also know your ass hole comments and bullshit concept of the IT infrastructure are steered completely wrong which can actually hurt a department as a whole. In other words, your the fucking ignorant one.
Stop stepping on the little guy.
Ok, I know I win, but lets say I didn't...
Does everyone who uses the internet or installs an app on their PC get lumped into IT? My mother in law installed itunes, is that an IT function?
I guess by your definition, I am a Petroleum Transfer Technician because I pump my own gas.
Does everyone who uses the internet or installs an app on their PC get lumped into IT? My mother in law installed itunes, is that an IT function?
I guess by your definition, I am a Petroleum Transfer Technician because I pump my own gas.
Help Desk is a function and a part of Information Technology. They are generally at the bottom of the totem pole though as would most first/second level support services. However I can see where you are going with this though, I think. One of the biggest misconceptions is just because you are a part of IT, doesn't mean you are also Help Desk.
Correct, it works both ways. Many people have told me "shit dude, you guys have so many people on Helpdesk" when in all reality I haven't worked in a helpdesk queue for 3 years nor have the three other network amins around me or the whole row of app support guys behind me.
Thanks, a poor job by me explaining this (since I ruffled so many feathers), but you got the jist.
I guess I consider IT the people practicing actual computer science type stuff. Creating solutions for systems that need their information stored, shared, manipulated. This would include DBAs, infrastructure (which is not anything close to the help desk in our company, they manage servers/networks/telecom/etc), applications people, etc. While these positions are usually held by computer science degree holders, it is not a requirement nor do I think a CS is a golden ticket.
Sorry to all.
Specop 007
Diamond Member
- Jan 31, 2005
- 9,454
- 0
- 0
Because, in almost every instance I can recall, IT is utterly goddamned worthless. Its sad, but true.
Now let me clarify. The actual guys who do the work, the programmers, admins and such, the "guys in the trenches" so to speak are real good. Problem is, when you need something from IT you have to interface with some project manager and things like that, and somewhere between what you want and what you get your hit with a budget, a trimming of options, a changing of features and so on and so on.
If you could just walk over to the actual guy doing the work and say "Hey, I need this, layout like so, features as such" you'd probably get it in a few hours and it'd be flawless. As the process though invovles PM's and people who dont know their ass from the keyboard, invariably you get something bloated, unstable and over budget.
I hope its different where you guys work, but thats par for the course here. ANYTIME I can bypass IT I jump on the chance.
Now let me clarify. The actual guys who do the work, the programmers, admins and such, the "guys in the trenches" so to speak are real good. Problem is, when you need something from IT you have to interface with some project manager and things like that, and somewhere between what you want and what you get your hit with a budget, a trimming of options, a changing of features and so on and so on.
If you could just walk over to the actual guy doing the work and say "Hey, I need this, layout like so, features as such" you'd probably get it in a few hours and it'd be flawless. As the process though invovles PM's and people who dont know their ass from the keyboard, invariably you get something bloated, unstable and over budget.
I hope its different where you guys work, but thats par for the course here. ANYTIME I can bypass IT I jump on the chance.
Do you want users to call you every time they need to press their power button to turn on their PC also? If your IT department has nothing better to do than help users with sharing Crystal Report files then I feel sorry for you.
Seriously, you have issues with avoidance.
I personally do not believe that the help desk does any more Information Technology work than the average guy who sets up a home network. I do, however, concede that in most corporations the Help Desk is within the Information Technology wing of the company (under the CIO).
What oddyager said best, is that using the term IT is not synonymous with Help Desk.
A sweeping generalization of all of IT because the least skilled (sorry if I offend you) members (which I don't agree with but concede it is a widely accepted thing) give someone grief. Kinda like when people generalize other groups because of a small subset.
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