Originally posted by: pontifex
Originally posted by: Injury
No matter what profession you are in there is always someone who has no idea about your job and will not have the patience to understand. There will always be someone who is not trained in the same way as you that insists they know your job just as good as you.
I think what you are looking for is to be in a position where you don't deal directly with customers/users.
Aside from that... if you don't have the patience to help people whose personalities clash with yours, then you should seek employment where you can be picky about who you help... ie: Freelance work, private consulting, contract work.
yes, exactly
Ok, let me help you out here.
I have no idea what your education is, what certs you have, or most important what your experience level is. If you want to deal with users/customers, IT is going to be very tough for you. Every position in IT is going to require some user/customer interaction. Some jobs more than others. Help Desk is going to require it more than Systems Engineer. That being said, if you want to limit your user/customer interaction, my advice would be to move up the ladder.
If you are in help desk now, its time to start moving to systems admin. How do you get there? Certifications and experience. If you have a college degree in IT, that really works in your favor. Start working towards your MCSA. Dedicate yourself to the technology. You will find a job as a systems admin or network admin somewhere.
I can tell you right now that education, experience, and certifications all help you in getting a job where you deal less with day to day user issues. It won't remove them totally, but you won't be the first line of defense anymore which does help.