- Nov 30, 2004
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I recently ordered an Asus P5W-DH Deluxe mb from Buy.com when they listed it as being able to ship in 1 or 2 days. After 1 week of seeing "sent to warehouse" on my order status I read the details a little more closely and found that it was on backorder.
I sent a cancellation request assuming it would be cancelled within 24 hours. They wrote back saying that it could take 1 week or more to cancel. I find this unacceptable. They're just trying to get it in stock so they can send it to me and not lose an order. I understand that cancellations can't be accepted after the shipping process has been started, but they don't even have the mb in their possession yet.
After they told me it would be 1 week or more to process the cancellation, I wrote back stating that the package would be refused if shipped, and any charges to my account would be disputed with Visa. I got a mail back with them holding firm to their initial position.
The reasons I don't like this:
1: Item was said to be in stock(not), 1 week after I placed my order. They had plenty of time to update their page. I believe they're being purposely deceptive trying to take orders they can't fill.
2: they should be able to process my cancellation immediately. They don't have the merchandise on hand, so nothing is being shipped out.
To be fair all of this is posted in their terms of service that had I read more closely, would never have done buisness with them.
I feel that they could do a little more for customer service. It may not be a big deal to you all, but I won't be buying anything from them in the future.
Btw, I ordered the mb from Zipzoomfly and it was processed in 2 days and should be here by the end of the week
.
Edit: If this is in the wrong forum, Mods please move
Edit#2: Ok ok, I put this in the wrong section, my rig is in my sig, and I'm not really black(I only play one on Anandtech). Sorry, is there anything else?
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lxskllr,
You may have a legitimate complaint regarding your case, but it does not rise to the level of a general consumer problem such as fraud or a history of poor business practices.
You are welcome to post your issue in the Brag & Moan thread or to start a thread in Off Topic if you want to discuss your options.
Thanks for understanding.
AnandTech Moderator
I sent a cancellation request assuming it would be cancelled within 24 hours. They wrote back saying that it could take 1 week or more to cancel. I find this unacceptable. They're just trying to get it in stock so they can send it to me and not lose an order. I understand that cancellations can't be accepted after the shipping process has been started, but they don't even have the mb in their possession yet.
After they told me it would be 1 week or more to process the cancellation, I wrote back stating that the package would be refused if shipped, and any charges to my account would be disputed with Visa. I got a mail back with them holding firm to their initial position.
The reasons I don't like this:
1: Item was said to be in stock(not), 1 week after I placed my order. They had plenty of time to update their page. I believe they're being purposely deceptive trying to take orders they can't fill.
2: they should be able to process my cancellation immediately. They don't have the merchandise on hand, so nothing is being shipped out.
To be fair all of this is posted in their terms of service that had I read more closely, would never have done buisness with them.
I feel that they could do a little more for customer service. It may not be a big deal to you all, but I won't be buying anything from them in the future.
Btw, I ordered the mb from Zipzoomfly and it was processed in 2 days and should be here by the end of the week
. Edit: If this is in the wrong forum, Mods please move
Edit#2: Ok ok, I put this in the wrong section, my rig is in my sig, and I'm not really black(I only play one on Anandtech). Sorry, is there anything else?
---
lxskllr,
You may have a legitimate complaint regarding your case, but it does not rise to the level of a general consumer problem such as fraud or a history of poor business practices.
You are welcome to post your issue in the Brag & Moan thread or to start a thread in Off Topic if you want to discuss your options.
Thanks for understanding.
AnandTech Moderator
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