Is xbox live down? I can't purchae points, I just keep getting errors

[austin316]

either way, I get error messages saying that I can't perform this action at this time. Is there any work around?

 

[gorcorps]

If the site's down? Buy a card at a retail store.

 

[austin316]

would a card work? or would that not connect either.

 

[RandomFool]

Sounds like they locked your account. The same thing happened to me recently. Every time I tried to buy points I got error code 80169d94 and some "Not available" message. Turns out they randomly audit accounts and if any information is missing/incomplete then they lock the account from buying points and don't tell you about it. Call support and talk to them. It took me about 40 mins and 4 transfers to get them to start the process to unlock the account. It takes about 10 days, they've been trying to call me about it but I've been busy and haven't had a chance to talk to them.

 

[TheShiz]

this happened to me, it sucks. you have to get your account unlocked, it won't even let you add prepaid cards until you do, which is downright stupid.

 

[austin316]

Originally posted by: RandomFool
Sounds like they locked your account. The same thing happened to me recently. Every time I tried to buy points I got error code 80169d94 and some "Not available" message. Turns out they randomly audit accounts and if any information is missing/incomplete then they lock the account from buying points and don't tell you about it. Call support and talk to them. It took me about 40 mins and 4 transfers to get them to start the process to unlock the account. It takes about 10 days, they've been trying to call me about it but I've been busy and haven't had a chance to talk to them.

LOL. That's it. I spent 55 minutes on the phone and then they said it will take some time to unlock the account. In the end, I just created a new xbox live account, bought points and downloaded castle crashers (which is awesome).