I bought the Sprint Nexus S 4G on Craigslist where I swapped my EVO for his Nexus for $120 in May. I get the June invoice and on the Sprint bill it charged me retail for equipment purchase. I call customer service and they say that I was the one that purchased the phone at a Sprint store (near where I swapped the phone) and I was told to call the fraud department.
Is this a billing error or some new scam people figured out?
More details (I have a friend who works in Sprint corporate and looked it up for me):
-Guy's line is still active. He used his gf's line to do the upgrade to get the phone.
-Guy's line expires Dec 2012...
Edit: old theory is that Sprint went to "bill" the account for the phone, and saw that the phone wasn't on their account anymore so went to look for it by ESN and billed my account.
Update: I had to go into the store and resolve it. Phone was stolen from a retail store, probably from an employee. It made it's way into the guy I bought it from's hands and he sold it to me. When the store manager checked inventory and saw phone was missing, went to check which account it was activated on and charged my account (shady - makes me believe store manager was complicit).
When I went in the manager gave really good customer service and 1) "returned" the phone to reverse the charge, 2) gave me a new Nexus S 4G at the $149 rate charged to the account, 3) applied a credit for the amount charged to the account (net effect zero). Basically swapped the stolen phone for a new one with no cost to me.
Is this a billing error or some new scam people figured out?
More details (I have a friend who works in Sprint corporate and looked it up for me):
-Guy's line is still active. He used his gf's line to do the upgrade to get the phone.
-Guy's line expires Dec 2012...
Edit: old theory is that Sprint went to "bill" the account for the phone, and saw that the phone wasn't on their account anymore so went to look for it by ESN and billed my account.
Update: I had to go into the store and resolve it. Phone was stolen from a retail store, probably from an employee. It made it's way into the guy I bought it from's hands and he sold it to me. When the store manager checked inventory and saw phone was missing, went to check which account it was activated on and charged my account (shady - makes me believe store manager was complicit).
When I went in the manager gave really good customer service and 1) "returned" the phone to reverse the charge, 2) gave me a new Nexus S 4G at the $149 rate charged to the account, 3) applied a credit for the amount charged to the account (net effect zero). Basically swapped the stolen phone for a new one with no cost to me.
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