Is this ATT CSR trying to bullsh$t me?

[luvya]

My current contract ends on 2/9 (tomorrow!) but the billing cycle ends on 2/7 (yesterday). Anyway, being a nice guy as I am I tell them to terminate my service on 2/9, and pro-rate the extra 2 days. Guess what? The CSR got pissed or something and told me I can't terminate the service until another billing cycle!!! WTF is that! Should I call another CSR?

 

[zimu]

try... its weird that your contract sign date was after the date you got your service plan... usually its the same day!

 

[Nocturnal]

You should be able to terminate it at anytime however if your cycle starts a day before it ends you'll have to pay for your entire cycle.

SOMETIMES if you get a nice retnetion rep they will waive the last months fees. I'm guessing you didn't get a nice rep.

 

[luvya]

Why is that? They can just prorate the extra 2 days, can't they?

 

[DaWhim]

stupid, this is what they do....they charge you whole month of service. yea, ATT WorthleSS

 

[Pliablemoose]

Wow, just got off the phone with AT&T, they wouldn't terminate contract excetp on the exact date or after the anniversary of initial contract.

I killed our family plan & dropped the service on the contract that runs till July to a less expensive contract.

Sad thing was telling the first nice CSR I've spoken to @ AT&T for a long time (after a 37 min wait) that I was dumping them because of their service, poor coverage, crappy retention plans, long wait times on hold, & their rates.

 

[Splork]

You have two options. One, to call and cancel at the end of your contract day (2/9) or call afterwards. It automatically cancels at the end of the next billing cycle. The choice is yours.

-sp