Is this Android developer bsing me?

[SAWYER]

My son bought some in game points with a play card and bought two cars and a gun for Zombie Road Trip. He did a reset on the tablet and lost the purchases even though the nexus was set up to be backed up. I emailed the developer and he said there was nothing he can do.

 

[ThatsABigOne]

Could very well be.

 

[lopri]

Another reason why I am not too sold on in-app purchases. Despite their virtues, consumer protection is too weak.

 

[pm]

The developer may be correct. It might be a Google thing.

Do the purchases show up here:
https://play.google.com/store/account

If so, click the "report a problem" button. If not, then I'm stumped, but you might not have been charged for them...

 

[stlc8tr]

That's total BS. There is a Google Play purchase receipt associated with the purchase (look in your Google Wallet for a record of the transaction). Developers can verify against that purchase to restore.

If he's not willing to restore the purchases, have your credit card company do a chargeback to get your refund.

 

[papaschtroumpf]

Is there a receipt for in-app purchases? I don't think it's always the case. If not, then Google is out of the loop.
With in-app purchases you are mostly at the mercy of the developer, which is why I avoid them.

 

[vshah]

if he used a google play card/credit then there should be a record in the google play store.

check here: https://play.google.com/store/account

 

[Chocu1a]

All purchases are stored in Wallet