In fact, this would be for Amazon--I agree paypal you're basically on your own. At least with Amazon they have real people who seem to care, although if there is even a grain of truth to this story: http://www.startupnation.com/start-...ellers-need-to-rethink-theamazon-fba-program/ Amazon doesn't care about sellers, either.
I've had great luck selling online and only had one guy try to jack me, but I always get nervous sending out an item of real value.
I'm assuming instead of "seller" you really mean "buyer."
Same thing happened to me. I sold a small item. Buyer received it and left good feedback. Then a few weeks later did a paypal chargeback claiming he never received it. I had to take it up with a supervisor, but they eventually sided with me when I pointed out the feedback he left. It's just common sense. However, I think it helped that the prick was running this same scam on others at the time.
Doesnt UPS weigh the box?
Isnt the shipping based on weight?
The only time I made a major purchase online (>>$1K) was with Amazon. I trust them since the item was ship and sold by them. Any other case I simply break out the video recorder and record the unboxing. I did this with two projectors I bought in the past half decade.
The seller could still retort that you opened the item, removed the item from box, put in newspapers, and then resealed the box and started recording. Rendering your evidence invalid.