IS THE ISP ADMIN BEING STRAIGHT WITH ME?

[aic]

Subject: Header information needed

Product: Norton AntiVirus 2002
Vendor: Retail
Subscription Status: current
Supported operating system: Windows 2000
Service pack: 3
Internet connection: ADSL

Someone is sending me viruses everyday. I contacted his internet
provider and they say.

Please e-mail the headers from the message that you received to
abuse@netnitco.net and the matter will be handled promptly.

So I went to the e-mail I sent this this:

Return-Path: <1shadow1@netnitco.net>
Received: from usermail0.netnitco.net ([216.176.128.8])
by mta009.verizon.net
From: Norton AntiVirus Email Protection

and this

Return-Path: <1shadow1@netnitco.net>
Received: from usermail0.netnitco.net ([216.176.128.8])
by mta012.verizon.net
(InterMail vM.5.01.05.09 201-253-122-126-109-20020611) with
ESMTP
id
<20020807040043.LLYV23742.mta012.verizon.net@usermail0.netnitco.net>
From: Norton AntiVirus Email Protection

But they say:

The headers are availble through your email client. It appears that
you are using Microsoft Outlook in Internet Mail Only (IMO) mode.

You should be able to access the full headers by first, double
clicking the message in your Inbox to open it, then clicking "View",
then click "Options". At the bottom of the options menu, you shoud
have a box that says "Headers" or "Internet Headers" or "Message
Headers". You need to copy the information in that box and paste it
into a reply to this message. This is how you access headers under
Microsoft Outlook 2000. It may be different if you have an earlier
version of Outlook.

Your Internet technical support should be able to help you with this.
Norton should be quarantining the actual virused file attachments,
but
you should be able to access the email message still.

How do I give them what they want?

Thanks.

 

[dakata24]

what version of outlook are you using?

for outlook express 6, open the message. Click Files --> properties --> Details tab.. that will show the headers. to show the message source, click the message source button on the bottom

to view headers in outlook 2000, open the message, goto View --> Options. there's a section for the internet headers of the message.

 

[aic]

Thanks. I have Outlook 2000 not express.

Yes, I went to View, Options and copied what was in the box. The ISP keeps on saying that this is not enough. I do not know what else to do.

 

[diskop]

Yeah that's not enough information. There should be a view full header information there somewhere, not sure where it is as I don't have it installed on this machine.

 

[cavemanmoron]

try zone labs free firewall?
do you use dsl,or cable/buy a router hub... tough to get thru!