Originally posted by: Nothinman
Really? Huh. I always thought that was what generic troubleshooting is. So a user who says "OMG my box doesn't work, this is WAY to hard!!!!!1111 one one one...format" is suddenly going to immerse themselves in man files and user groups?
I agree it's rare, but it happens. It depends on who much the user wants to do something.
And I thought installing some Linux distributions was a piece of cake now. Why would they need to read any documentation to install the OS?
Installing most is simple, but there are still some like Gentoo that force you to do a lot of extra work.
While I don't run linux I can't compare, most issues with the OS can be resolved by hitting up technet KBs. Is it really that hard?
Yes, because finding docs on MS' site is a PITA. Most of the time I have to resort to using google to search their site and even then I only find what I want half of the time.
1) there's no ambiguity about whether the issue (usually malware) has been eradicated.
Yes there is, the problem could be hardware.
2) it is often faster than trying to fix the problem the l33t way.
Only if the user didn't have many programs, games, data, etc on that drive.
3) people are not so great at following detailed instructions
Which means that unless they have a restore CD that does the XP install for them, they'll probably botch it up.
4) if there were some bad practices in the past, it gives them a chance to start over and begin using better practices right from the get-go.
Most people consider computers crashing a normal activity so they're not going to change their practices until someone explains to them what's good and what's not.
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