Is Monarch always so inefficient?

[GlobalHPSJoe]

Originally posted by: furballi
How about refunding my FULL purchase price of an OEM Abit AX8 board as promised by a supervisor at Monarch. Your company has received my returned item since Jan 2006, but did not post the credit to my CC until March 2006. Talk is cheap.

BTW, your company sits on this order for a week. When I called for an update status, I was told that I would have to wait a month because the item is out of stock. Next day, I received an e-mail indicating that my order has been shipped.

I don't deal with incompetent people who speaks with forked tongue.

I hate to hear of your troubles. Please email me directly at joe@monarchcomputer.com with your details and I will personally take care of it.

 

[Extelleron]

Originally posted by: MonarchJoe
I know this is a bit of an old thread, but I wanted to let everyone I'm still around and more than willing to help any of you. My current duties keep me away from here more than I would like, but I have access to my email 7 days a week. So please, if any of you have any questions on you order or one that you would like to make, email me at joe@monarchcomputer.com

Well, I have no issues with Monarch right now (received refund a few days ago), but I'd just like to say that I think you should hire some more people or something, because it seems to take forever for you to ship things out and/or give refunds (10-15 days?). It seems obvious you only have a few people, since half the time when I call I get the same person. Monarch's prices are great, but I am reluctant to buy from you again because of how long it seems to take to get anything done.

 

[kenrippy]

my last 2 orders from monarch took too long IMO. i try to save on CA sales tax when i can. i'll try ZZF next though.

 

[furballi]

Just e-mailed JOE @ MONARCH about my issue with the AX8. Will post the result.