Is it just me, or is Dell's image taking a hit.

[bunnyfubbles]

The only bad part about Dell is they somehow have figured out a way to horde all the good LCD panels. With the coupons they're the hands down best deal, but even the base prices of their monitors are disturbingly better than competition.

Its the same deal as with the ipod, is there no company that can put out a product that can compete? I guess the good thing about Dell's 2001/2005/2405s is that they're not overpriced compared to the competition like iPods are.

 

[BOLt]

Originally posted by: AmberClad
*shrugs* Dell's prices can be hard to beat with the various stacking coupons. Never had to deal with their customer service and I hope to God I never have to. I just visited their forums, they're obviously still there. I think they removed their specialized tech support forum, but the community forum is still there and their tech support people still post there. The community forum gets faster responses anyway. BTW, I don't recall ever seeing an HP/Compaq thread in the Hot Deals forum .

 

[BOLt]

Originally posted by: bunnyfubbles
The only bad part about Dell is they somehow have figured out a way to horde all the good LCD panels. With the coupons they're the hands down best deal, but even the base prices of their monitors are disturbingly better than competition.

Its the same deal as with the ipod, is there no company that can put out a product that can compete? I guess the good thing about Dell's 2001/2005/2405s is that they're not overpriced compared to the competition like iPods are.

 

[Suspicious-Teach8788]

1 yr ago's Dell support >>>>> today's.

I used to be on hold for like 2 min and they would assist me asap. Now it's like BS. I'm on hold for like 35 min and they suck.

 

[The Pentium Guy]

Its the same deal as with the ipod, is there no company that can put out a product that can compete? I guess the good thing about Dell's 2001/2005/2405s is that they're not overpriced compared to the competition like iPods are.

Well ipods aren't that great anyways if you're a music whore . iRiver all the way. (Cheaper + more features + sounds better)

 

[JackBurton]

Originally posted by: CreativeTom

Originally posted by: JackBurton

Originally posted by: CreativeTom
I don't know, I happen to like the new Dell Latitude 810 I just got at work. The machine looks very nice, not as cheap of plastics use as the other machine I had, and very speedy!!

I would have to say HP offers a nice product, but the deals we can get on laptops through our business account with Dell it's just no comparison.

I don't know what kind of account you have set up with HP, but I have the exact opposite situation. The pricing we get from HP, Dell can't even touch. And let me add that I like the HP laptop models MUCH better than the Dells. And I've tested the following Dell laptops: D600, D610, D800, D810, M60, X300, and X1. I give them all the :thumbsdown: compared to HP's models.

Well we are all entitled to our opinions, and may I ask....do you test laptops for a living???

Pretty much. I give Dell a :thumbsdown: for their support, build quality and funny enough, pricing. We get some AWESOME deals from HP and like I said, Dell doesn't come close. And when I talk about support, this is A1 bussiness class support we are supposed to be getting from them and I find it to be crap. Let me give you an example of A1 bussiness support. I call up HP, give them my id and say,
Me: "I've got a laptop here, model number xxxx, serial number, and the system board looks like it's going out."
HP: "Ok sir, let me fill out some information....Ok sir, we have that part in stock and we can have someone there tomorrow to replace the board. Is there anything else I can do for you?"
Me: "Nope. Thank you."
You know what I get when I call Dell? Fvcking 20 questions! I feel like saying, "look, I KNOW what the problem is, I just need you to send someone over to replace the part, or just send me the part and I'll take care of it myself. Either way, I don't need to stay on the fvcking phone with you for 30 mins! I've got other things to do!" God damn they drive me insane! It's like they don't make the distinction between a business account and home users account. :| I don't know, maybe HP just has me spoiled.

I'd like to also go on record to say that I used to be a BIG Dell supporter.

 

[ArchAngel777]

Pretty much. I give Dell a for their support, build quality and funny enough, pricing. We get some AWESOME deals from HP and like I said, Dell doesn't come close. And when I talk about support, this is A1 bussiness class support we are supposed to be getting from them and I find it to be crap. Let me give you an example of A1 bussiness support. I call up HP, give them my id and say,
Me: "I've got a laptop here, model number xxxx, serial number, and the system board looks like it's going out."
HP: "Ok sir, let me fill out some information....Ok sir, we have that part in stock and we can have someone there tomorrow to replace the board. Is there anything else I can do for you?"
Me: "Nope. Thank you."
You know what I get when I call Dell? Fvcking 20 questions! I feel like saying, "look, I KNOW what the problem is, I just need you to send someone over to replace the part, or just send me the part and I'll take care of it myself. Either way, I don't need to stay on the fvcking phone with you for 30 mins! I've got other things to do!" God damn they drive me insane! It's like they don't make the distinction between a business account and home users account. I don't know, maybe HP just has me spoiled.

I'd like to also go on record to say that I used to be a BIG Dell supporter.

I can definately understand the frustration. But looking at it from a company view point, I can understand why they ask 20 questions.

1. Many so called "techs" are nothing of the sort. Just today, I was told that I was talking to a senior network engineer... I asked him if he could ping the server by name. He said "uhh... by name? "Thats right" *15 minutes goes by* "Ok, it does not ping by name"? WTH took him so long?

2. Sometimes even experienced techniciants overlook certain things. I consider myself an expert, but, still at times, I have known to do stupid things.

So, the 20 questions is meant to catch the IT guy that really isn't one and also to help out the experience tech just in case he makes a mistake. I know, it is frustrating to be treated like a 90 year old granda, but I do understand that is procedure and why they have that in place.


EDIT **

On a side note, Dell's support does suck. They do not have nearly enough technicians to answer their call volume. The entire phone staff is completely scarce, except the ordering section (always have an able person to take your money!). I spent 45 minutes waiting on hold to change my order... Then I just dediced to do it online in chat, that was only a 15 minute wait. Still, just a bunch of BS if you ask me.

 

[batmanuel]

From the corporate side, JackBurton's situation is likely about par for the course. HP is an old-school company that built its business on corporate clients, so the importance of a good customer relationship probably still lingers in that part of the HP organization. Dell probably takes their corporate customers for granted somewhat.

On the home and small office customer side, though, HP is just AWFUL to deal with. I used to work in a job where I sold a lot of their printers and computers, and I'd always get compaints about their customer service. It got worse when they bought Compaq. I just loved working where I did when XP came out and a lot of old models of printers and scanners needed a new driver and HP would not put a relatively small driver file on their website but rather decided the download was too big and forced you to order a CD. The CD was free for current models, but older models required the customers to pay $10 for a new CD. HP simply wouldn't give you an option to download the drivers.

I have, like most of us, been getting Dell flat panels for myself, friends and family lately and I've been quite happy with the quality on those. Dell has been super agressive in that market segment lately. I'm also tempted by the good deals thay have on their LCD HDTVs. Their 30" model has been down as low as $1299 lately, which is a killer deal on a flat panel HDTV - especially one with all the inputs their W3000 has.

 

[Thorny]

Originally posted by: ArchAngel777

I can definately understand the frustration. But looking at it from a company view point, I can understand why they ask 20 questions.

1. Many so called "techs" are nothing of the sort. Just today, I was told that I was talking to a senior network engineer... I asked him if he could ping the server by name. He said "uhh... by name? "Thats right" *15 minutes goes by* "Ok, it does not ping by name"? WTH took him so long?

2. Sometimes even experienced techniciants overlook certain things. I consider myself an expert, but, still at times, I have known to do stupid things.

So, the 20 questions is meant to catch the IT guy that really isn't one and also to help out the experience tech just in case he makes a mistake. I know, it is frustrating to be treated like a 90 year old granda, but I do understand that is procedure and why they have that in place.

I also understand your point of view, but one problem I notice with Dell (and many others) is that thier tech support is not staffed with competent individuals. They only know how to read the script put in front of them, which leads to a long, frustrating call, compounded by the language barrier Dell techs always seem to have. I've had them mis-diagnose problems several times due to thier lack of knowledge and lack of intuition.

If your going to make me wait on the phone for an hour, please put someone knowledgable on the phone with me. However nice the foreigner with the American name, broken English and Indian accent may be, it does not compensated for thier inability to correctly and quickly solve my problem.

 

[WackyDan]

Don't worry... Lenovo is coming out with the big stick. The NEW improved Lenovo should make for an interesting year next year in the PC space. I'm looking forward to them shaking up the pc industry which from what I understand is their #1 goal.

 

[t3h l337 n3wb]

Eh, I'd rather build my own PC before I buy an HP or Dell...

 

[ArchAngel777]

Eh, I'd rather build my own PC before I buy an HP or Dell...

Kinda hard/expensive to build a laptop and a monitor/tv/printer/everything else besides a tower...